Hiring! Full Time Customer Service Officer in Selangor - Ricebowl

About the role

We are seeking a talented Customer Service Officer to join our dynamic team in Damansara Utama, Selangor. As a Customer Service Officer, you will play a crucial role in delivering exceptional customer experiences and ensuring customer satisfaction. This full-time position is an excellent opportunity to develop your skills in the customer service industry.

What You'll Be Doing

•        Deliver exceptional customer service and address customer needs via phone and email communication channels.

•        Manage and respond to customer feedback promptly and ensure proper tracking.

•        Handle customer complaints professionally and escalate to the Customer Service Manager when necessary.

•        Assist with general administrative tasks as required.

What We’re Looking For

•        Minimum qualification: SPM.

•        At least 1 year of relevant working experience is preferred.

•        Fluent in both spoken and written Mandarin and English, as the position necessitates engagement with clients who speak Mandarin.

•        Good follow-up discipline.

•        Able to work independently and collaboratively in a team environment.

•        Comfortable handling customer support via email and phone, with the ability to manage multiple cases simultaneously.

What We Offer

•       Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

•        Medical, dental, and optical benefits

•        Insurance coverage

•        Punctuality allowance

•        Observance of all gazetted public holidays

•        Smart casual dress code

•        Convenient office location in Uptown 5, Damansara Utama, PJ