Pets At Home Hiring! Full Time Senior Quality Technologist - Quality Technologist (Pet accessories) in Hong Kong - Ricebowl

From a single store with just 15 colleagues in 1991, Pets at Home Group has grown to 459 Pet care centres, 343 Grooming salons, 448 Vets4Pets practices and more than 16,000 colleagues. As the UK’s leading pet care business, we provide the best products, services and advice to guide owners throughout their pet care journey—from food, toys and bedding to grooming and first-opinion veterinary care.

To support this growth and our ambitious business plans, we established our Asia Sourcing Office in Hong Kong in 2012. The office plays a key role in sourcing high-quality, innovative products that deliver great value for our customers and their pets.

We strive to be the best employer and developer of pet care talent. Wherever you join us, you’ll receive the support, rewards and opportunities to build a fulfilling career while helping to create a better world for pets and the people who love them.

Scope of Position

• Support the business’s commercial objectives by ensuring that products within the assigned category, together with related packaging and manuals, comply with applicable quality, legal, and safety requirements.

• Manage the company’s environmental sustainability governance and compliance requirements.

• Maintain strong working relationships and effective communication with Sourcing, Supply Chain, Packaging, suppliers, and the UK office for the assigned category.

• Support category growth in alignment with the overall category strategy.

• Initiate and support continuous improvement programmes across the company.

Key Responsibilities

• Collaborate with Product and Supply Chain teams within the assigned product area to develop strategic supplier relationships that support volume growth.

• Work closely with Product and Supply Chain teams to identify, assess, and onboard new suppliers in line with business and category requirements.

• Support the business’s commercial initiatives by ensuring that products within the assigned category, together with related packaging and manuals, comply with applicable quality, legal, and safety requirements. Manage company SOPs, policies, protocols, and regulatory compliance for all globally sourced products within the business area.

• Manage the company’s environmental sustainability governance and compliance requirements.

• Maintain strong working relationships and effective communication with cross-functional teams, suppliers, and the UK office for the assigned category.

• Initiate and support continuous improvement programmes across the company.

• Support functional projects within the Quality department and advise the Quality & Packaging Manager on required resources.

• Drive process improvements to enhance product approval processes and establish corresponding SOPs, or participate in relevant steering committees where required.

• Prepare and maintain Key Performance Indicator reports for the Quality team.

• Coordinate with third-party laboratories and the UK team to establish procedures for new regulations or registration requirements, and share knowledge with team members to support product compliance.

• Assist the Quality & Packaging Manager in managing third-party laboratory performance, including improvement programmes, new services, and the development of new agents.

• Manage the effectiveness and compliance of inspection and testing programmes. Liaise with the UK Technical team to ensure customer return data is communicated to vendors within the product area and that action plans are implemented to prevent recurring issues.

• Monitor and manage critical path of projects.

Skills & Experience Required

• Minimum of 3–5 years’ experience in quality control or quality assurance for hardgoods, furniture, or related consumer products, preferably gained within a sourcing office, buying office, retailer, manufacturer, or testing environment. Candidates with less experience may be considered for the Quality Technologist position.

• Higher Diploma or degree holder in Engineering, Science, Product Design, Quality Management, Manufacturing, or a related discipline.

• Understanding of hardgoods and furniture construction, materials, manufacturing processes, product development, packaging, and quality approval procedures.

• Familiarity with UK and European product safety standards, regulatory requirements, testing protocols, and inspection requirements relevant to hardgoods and furniture products.

• Experience in reviewing product specifications, test reports, inspection findings, corrective action plans, and supplier improvement actions.

• Ability to work effectively with suppliers, third-party laboratories, inspection agencies, sourcing teams, supply chain teams, and overseas technical teams to ensure product quality, safety, and compliance.

• Experience in retail, sourcing, or private-label product development would be an advantage.

• Strong analytical, problem-solving, planning, coordination, and follow-up skills, with excellent attention to detail.

• Strong communication and interpersonal skills, with the ability to work collaboratively across different teams and cultures.

• Fluent in written and spoken English, Cantonese, and Mandarin.

• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook; Power BI experience would be an advantage.

• Self-motivated, responsible, well-organised, willing to learn, and able to manage multiple tasks independently.

The Benefits:

• Competitive salary (13 month’s pay) plus discretionary performance bonus

• 15 days annual leaves plus birthday leave

• Group medical & dental scheme

Sound like the perfect job for you? Let's talk! Drop your resume with current and expected salaries to us via "Quick Apply"

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