Basel Medical Group Hiring! Full Time Client Relations Manager in - Ricebowl

The Company

Basel Medical Group is a healthcare-focused organization dedicated to delivering high-quality medical services and solutions to patients and partners. Based in Singapore, the Group has deep understanding of complexities of the healthcare industry and a focus on excellence, efficiency, and exceptional customer experience to ensure the success of our integrated healthcare ecosystem. The Group works closely with healthcare providers, suppliers, and other stakeholders to improve access to effective care.

The Group emphasizes professionalism, collaboration, and integrity in all business relationships. Team members are encouraged to contribute ideas, build strong client partnerships, and support the continuous improvement of healthcare services.

Basel Medical Group offers a dynamic environment for individuals who want to grow their careers in the healthcare services sector.

The Role

The Client Relations Manager is a full-time, hybrid position based in Singapore, with some flexibility for remote work from home.

The Client Relations Manager

• Manage and grow a portfolio of client accounts, serving as the main point of contact for day-to-day communication, issue resolution, and relationship building.
• Prepare proposals/ agreements, coordinate service delivery with operations, finance, and clinical teams to deliver high-quality services and to ensure that clients' needs and expectations are met.
• Analyze account performance, identify opportunities for upselling or cross-selling, and support business development initiatives.
• Maintain and update accurate records in CRM system and prepare regular management reporting.

Qualifications

• Demonstrated ability to manage client relationships, handle inquiries, and resolve issues in a professional and timely manner.
• Experience in account management, sales, or customer success, ideally within healthcare, medical services, or a related industry.
• Strong communication and interpersonal skills, including the ability to present information clearly to internal and external stakeholders.
• Solid organizational and time-management skills, with the ability to manage multiple accounts, deadlines, and priorities.
• Comfort with data analysis, reporting, and use of CRM or other account management tools.
• Diploma or Bachelor’s degree in business, healthcare management, or a related field, or equivalent practical experience.
• Ability to work effectively in a hybrid environment, collaborating both in-person and remotely with cross-functional teams.
• High level of integrity, attention to detail, and commitment to delivering excellent client service.
• Knowledge of the Singapore healthcare landscape or medical services sector is an advantage.