Fitness First Singapore Hiring! Full Time Customer Service Officer in - Ricebowl

Company Description Fitness First Singapore is the largest full-service gym network in Singapore, with 14 clubs offering state-of-the-art facilities and a holistic approach to health and wellness. The company provides diverse group fitness classes, cutting-edge equipment, certified personal trainers, and lifestyle amenities such as pools, ice baths, saunas, and steam rooms. Fitness First focuses on both physical transformation and mental resilience, fostering confidence in members and team members alike. The organization offers meaningful challenges, growth opportunities through ongoing training, and competitive benefits. Its inclusive culture values diversity, innovation, and collaboration, creating a vibrant community beyond the gym.

Role Description The Customer Service Officer is a full-time, on-site role based in Singapore, responsible for delivering a positive experience to members and visitors at the club. This role includes greeting members, handling check-ins, responding to inquiries, and providing accurate information about club services, memberships, promotions, and facilities. The Customer Service Officer supports members with account-related requests, manages feedback and complaints professionally, and works to resolve issues promptly to maintain high customer satisfaction. Day-to-day tasks also involve coordinating with other departments, assisting in membership administration, maintaining a clean and welcoming reception area, and ensuring adherence to company policies and procedures. The role requires active participation in creating a friendly, service-oriented environment that aligns with Fitness First’s values and service standards.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle member inquiries and resolve issues effectively.
• Candidates should possess solid Customer Experience and Customer Satisfaction skills to maintain high service standards and build member loyalty.
• Candidates should possess excellent Interpersonal Skills to communicate clearly, empathize with members, and collaborate with colleagues.
• Previous experience in a customer-facing role, ideally in fitness, hospitality, or retail, is beneficial.
• Strong spoken and written communication skills in English; additional languages are an advantage.
• Ability to multitask, stay organized, and work in a fast-paced, shift-based environment, including evenings and weekends as required.
• Proficiency with basic computer systems and point-of-sale or membership management software is preferred.
• A positive attitude, professional appearance, and commitment to promoting health and wellness are highly valued.