LanceSoft, Inc. Hiring! Full Time System Engineer (Mandarin Speaker) in Selangor - Ricebowl

We are Hiring!!!

Position: System Engineer (Mandarin Speaker)

Location: Selangor, Malaysia + Hybrid

Job Type: 1 Year Contract (Extendable)

Key Responsibilities

• Troubleshoot and resolve customer issues related to backup and recovery products both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application issues using remote support tools.
• Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.
• Document technical procedures, troubleshooting steps, and case resolutions in the support system.
• Perform root cause analysis and escalate software bugs or product improvement requests to engineering teams.
• Participate in labs, simulations, and product beta testing initiatives to support product improvements.
• Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.
• Collaborate with product development and engineering teams for complex technical troubleshooting.
• Stay updated on backup technologies, product updates, and compliance requirements.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• Experience in technical support.
• Basic knowledge of Operating Systems (Windows/Linux), Networking, and troubleshooting.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to support customers effectively.
• Experience with enterprise support environments is an advantage.

Preferred Skills

• Experience with backup and recovery technologies.
• Familiarity with remote troubleshooting tools and ticketing systems.
• Understanding of disaster recovery and data protection concepts.