COOLFORCE AIRCON PTE. LTD. Hiring! Full Time Customer Service Accounts Manager in Southeast (Singapore), Earn up to SGD 5,000 - Ricebowl

Job Title Office Manager (Administration & Office Support)

Occupation OFFICE MANAGER

Job Summary

Oversee daily office operations and supervise the administrative and customer service team. The Office Manager will coordinate with customers, technicians, vendors, and management to ensure service appointments, documentation, quotations, invoicing, and general administrative matters are handled accurately and efficiently.

Responsibilities

Lead daily office operations to ensure administrative and customer service tasks are completed efficiently and accurately

Supervise and support administrative and customer service staff by assigning tasks and monitoring performance to meet operational goals

Coordinate technicians’ schedules, service appointments, installation works, and respond to customer enquiries to maintain smooth service delivery

Prepare and process service reports, quotations, invoices, purchase orders, and other operational documents with accuracy

Monitor outstanding quotations, payments, service reports, and follow up to ensure timely completion of tasks

Maintain and update company records, databases, filing systems, employee documents, and administrative records to ensure data integrity

Manage customer feedback and service-related issues professionally, escalating complex matters to management as needed

Liaise effectively with customers, technicians, suppliers, vendors, and internal departments to support seamless daily operations

Assist management with HR and administrative tasks including attendance tracking, leave applications, onboarding documentation, and staff coordination

Support procurement activities, monitor inventory, and manage office and operational supplies to ensure resource availability

Review and recommend improvements to administrative procedures to enhance operational efficiency and service quality

Prepare operational and management reports as required to inform decision-making

Ensure employee compliance with company procedures, documentation standards, and workplace policies

Perform additional duties assigned by management to support business needs

Preferred competencies and qualifications

Diploma or equivalent qualification in Business Administration, Management, or related discipline

min 5 years of relevant experience in office administration, service operations, or supervisory roles

Experience supervising administrative or customer service teams

Strong leadership, organisational, communication, and problem-solving skills demonstrated in managing office functions

Ability to manage multiple tasks, prioritise urgent matters, and work independently in a fast-paced environment

Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint for document preparation and communication

Knowledge or experience in air-conditioning, building services, maintenance, or related service industries is advantageous

Customer-oriented with responsibility and attention to detail, able to handle complaints professionally

Proficiency in English required for effective communication in the workplace

Ability to communicate in Mandarin advantageous for liaising with Mandarin-speaking customers, technicians, and vendors