Designation: Claims & Scheme Support Officer
Experience: Minimum 2 years of relevant experience
Location: Singapore
Working Hours: Monday to Thursday: 8:30 AM – 6:00 PM & Friday: 8:30 AM – 5:30 PM
Job Summary
We are looking for a Claims & Scheme Support Officer to support bill and claim verification, scheme administration, public enquiries, appeals processing and related administrative activities.
Key Responsibilities
Verify bills and claims against system records for accuracy and completeness.
Review supporting documents and conduct sampling checks where required.
Follow up with suppliers and partners regarding missing information or supporting documents.
Handle enquiries from members of the public and external stakeholders.
Support appeals processing by reviewing relevant information and preparing appeal assessments.
Process changes and updates relating to approved assistance scheme applicants.
Maintain accurate hardcopy and electronic records.
Track claims, applications and processing status using Microsoft Excel or relevant systems.
Support data analysis, reporting and other administrative activities.
Provide ad hoc operational and outreach support when required.
Requirements
GCE 'A' Level with at least 3 passes, Diploma or recognised equivalent qualification.
Minimum 2 years of relevant experience in any of the following:
Bill/Claim Verification
Appeal Reviews
Enquiry Handling
Data Management
Administration / Customer Service
Intermediate proficiency in Microsoft Word, Excel and Outlook.
Good attention to detail and numerical accuracy.
Good communication and stakeholder-handling skills.
Professional and courteous manner when dealing with members of the public and external stakeholders.
V-Elegant
is a professional services and workforce solutions company providing specialised manpower, engineering, project management, consultancy, and operational support services to both government agencies and private-sector organisations in Singapore.
We support our clients by providing qualified and experienced professionals who can be deployed based on specific project, technical, operational, and contractual requirements. Our solutions are designed to complement clients' existing teams, strengthen project delivery capabilities, and provide flexible professional resources for both short-term and long-term engagements.
Our key service capabilities include:
Professional Manpower Outsourcing
– Deployment of qualified professionals, technical personnel, executives, coordinators, and project-based resources.
Project Management Support
– Project managers, project engineers, coordinators, planners, document controllers, and other project support personnel.
Engineering & Technical Support
– Engineering professionals, BIM/Revit personnel, drafters, technical executives, technicians, and other specialised resources.
Consultancy & Professional Services
– Professional expertise and advisory support tailored to individual project and organisational requirements.
Site Supervision & Project Oversight
– Deployment of experienced personnel to support site supervision, coordination, inspections, quality monitoring, progress tracking, and project compliance.
BIM, Drafting & Design Support
– BIM modelling, Revit, AutoCAD, technical drafting, design coordination, clash coordination, and preparation of project drawings and documentation.
Workplace Safety & Compliance Support
– Provision of competent personnel to assist clients with workplace safety, compliance, inspection, risk management, and project requirements.
Administrative & Operational Support
– Project administration, documentation, reporting, scheduling, coordination, data management, and other supporting functions.
V-Elegant is committed to providing reliable, responsive, and scalable professional support solutions that enable our clients to access the right expertise and manpower according to their project requirements.
Through a flexible deployment approach, we aim to support projects across various industries and sectors, from individual specialist placements to dedicated project teams, helping our clients achieve their operational and project objectives efficiently.