Company Overview
HIMC (Singapore) Intelligent Equipment Co., Ltd. is a subsidiary of HIMC (Jiaxing) Intelligent Equipment Co., Ltd. It provides professional, reliable, and independently controllable integrated smart manufacturing solutions for the pan-semiconductor industry, focusing on AMHS and wafer automation equipment.
Job Summary
You will manage the operation, maintenance, installation, and troubleshooting of AMHS equipment at customer sites, ensuring timely response to service requests and effective communication with internal teams to resolve onsite issues.
Responsibilities
Operate, maintain, and troubleshoot AMHS-related equipment daily at customer sites to ensure optimal performance
Install, commission, and conduct functional testing of equipment at customer locations as required
Write clear and detailed equipment manuals and related technical documentation to support users and maintenance teams
Respond promptly to customer service requests to resolve issues efficiently and maintain customer satisfaction
Communicate effectively with relevant departments to report and address onsite problems in a timely manner
Adapt to shift work schedules and business travel requirements, including training at the company headquarters in PingHu, JiaXing
Comply with onsite safety protocols, including wearing dust-free clothing when resident at customer sites in Singapore or Malaysia
Required competencies and certifications
Hold a valid electrician certificate to ensure safe and compliant electrical work on equipment
Preferred competencies and qualifications
Knowledge of AMHS systems and experience in after-sales service for automation, semiconductor, or LCD equipment
Ability to independently debug and troubleshoot equipment issues to minimize downtime
Experience with PLC programming and operation to support equipment control and automation
College degree or higher in communication, electromechanical, or automation fields
Proficiency in office software to document and communicate technical information effectively
Strong communication skills to interact with customers and internal teams clearly and professionally
Problem-solving and problem-summary skills to analyze issues and provide flexible responses to customer inquiries
Service-oriented mindset and teamwork spirit to collaborate and follow supervisory work arrangements
HIMC (Singapore) Intelligent Equipment Co., Ltd. is a subsidiary of HIMC (Jiaxing) Intelligent Equipment Co., Ltd. Dedicated to the domestic substitution of AMHS, the company leverages its core proprietary intellectual property to provide customers with professional, reliable, and independently controllable integrated smart manufacturing solutions for the pan-semiconductor industry. It focuses on the independent R&D, production, sales, and after-sales maintenance of products such as AMHS, wafer automation handling equipment (EFEM/Sorter), and key components.