- Islandwide (Singapore) Singapore
Working Location
Job Description
Responsibilities
Job Responsibility
· Providing pre and post sales and service support to customers to meet the objectives of the department
· To coordinate the activities of fellow service engineers and technicians with respect to attending service calls and issue resolution
· Systematically troubleshoot and repair of equipment in a timely manner
· Recommend proper usage, maintenance and corrective actions to customers
· Scheduling and performing preventive maintenance for contractual customers
· Support Projects and A&A works as required by the management.
· Ensure proper filing of service, warranty records and installation base
· Train and guide assistant service engineers and technicians on technical issues.
· To be the point of contact for management for updates on issue resolution and team activities coordination
· Help meet department’s financial goals by recommending upgrades/spares to customers as deemed necessary
· Help meet department’s productivity targets by reducing costs and improve productivity.
· Quoting of service pricing for repair
Job Requirement
Important Information
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