Grand Homes Venture Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Customer Service Executive

Company: GHV Rooms
Location: Suite N-G-3, Jalan 1/64D, off, Jalan Putra, 50350 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Job Type: Full-time

GHV Rooms is looking for a Customer Service Executive to join our team in Kuala Lumpur.

You will be responsible for assisting existing tenants, handling enquiries and complaints, coordinating with internal teams to resolve issues, and ensuring our tenants receive a smooth and positive experience throughout their stay.

If you enjoy communicating with people, solving problems, and providing excellent customer service, we'd love to hear from you.

Key Responsibilities

• Respond to tenant enquiries via WhatsApp, phone, and other communication channels
• Assist tenants with enquiries, complaints, requests, and day-to-day concerns
• Handle tenant complaints professionally and work towards timely resolutions
• Follow up with tenants to ensure their issues have been properly addressed
• Coordinate with the operations and maintenance teams to resolve tenant issues
• Follow up on maintenance and service requests
• Provide tenants with information regarding facilities, house rules, and tenancy-related matters
• Assist tenants with move-in, move-out, and other tenancy-related arrangements
• Maintain accurate records of tenant enquiries, complaints, and follow-ups
• Escalate complex issues to the relevant department or management when necessary
• Build and maintain positive relationships with tenants
• Provide friendly, professional, and responsive customer service

Requirements

• Customer service, hospitality, property, or related experience is an advantage
• Good communication and interpersonal skills
• Comfortable communicating with customers through WhatsApp and phone calls
• Good command of English and Bahasa Malaysia
• Friendly, patient, and professional personality
• Good problem-solving and follow-up skills
• Able to handle complaints calmly and professionally
• Able to multitask and work in a fast-paced environment
• Good organisational and computer skills
• Able to work independently and as part of a team

Salary & Benefits

• RM2,200 – RM2,500 per month
• EPF & SOCSO
• On-the-job training provided
• Career growth opportunities in a growing company
• Friendly and supportive working environment
• Free parking

Working Hours

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 1:00 PM
• Sunday & Public Holidays: Off

Apply Now

Apply through Indeed or email your resume to ************* with the subject "Application – Customer Service Executive."

Only shortlisted candidates will be contacted.

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Free parking

Work Location: In person