RS Technologies (Hong Kong) Limited Hiring! Full Time IT Support - Helpdesk - Technician - Engineer in Kowloon Peninsula, Hong Kong - Ricebowl

Responsibilities :

- Assist with PC and Windows upgrades, new workstation setup, office moves, and installation of standard office applications 

- Provide on-site support for events, meetings and conferences, including AV equipment 

- Handle user requests by phone and email promptly and accurately 

- Diagnose and resolve hardware and software issues 

- Create and deactivate user accounts 

- Maintain and update the IT asset inventory 

- Deliver remote support for systems and end-user devices 

- Support Microsoft 365 applications and services (e.g. Outlook, Teams, OneDrive, user accounts) 

- Apply basic networking knowledge to assist with connectivity issues (e.g. LAN, Wi-Fi, IP, VPN) 

- Proficiency in Excel (e.g. VLOOKUP) is an advantage 

- 協助電腦及 Windows 升級、新機安裝、搬遷及辦公室常用軟件設定 

- 支援活動、會議及講座，包括影音（AV）系統操作 

- 以電話及電郵適時、準確處理用戶求助 

- 分析並排除硬件及軟件故障 

- 負責帳戶開立及停用 

- 更新及維護 IT 資產清單 

- 為系統及設備提供遙距支援 

- 支援 Microsoft 365 應用及服務（例如 Outlook、Teams、OneDrive、用戶帳戶） 

- 運用基本網絡知識協助處理連線問題（例如 LAN、Wi-Fi、IP、VPN） 

- 熟悉 Excel（例如 VLOOKUP）者優先