Company Overview
Vinova is an award-winning development company specializing in mobile, web, and enterprise applications. Since 2010, it has delivered quality solutions globally across IoT, blockchain, fintech, banking, networking, and ecommerce sectors, fostering innovation and collaboration.
Job Summary
Lead the daily operations and support of PayBCA and related systems, ensuring service reliability and effective business support. Manage vendor relationships, coordinate releases, and drive continuous improvement to align IT services with business objectives.
Responsibilities
Manage day-to-day operations, maintenance, and support of PayBCA or assigned systems to maintain service reliability and business continuity
Lead warranty support activities by tracking defects, resolving issues, handling service requests, and coordinating follow-ups with outsourced vendors
Plan and execute onboarding of new e-services to PayBCA, including requirements coordination, testing, implementation, and go-live support
Collaborate with Business Analysts to translate business needs and enhancement requests into actionable work items for delivery
Support user acceptance testing, clarify requirements, manage issues, and facilitate change management with business stakeholders
Partner with Finance teams to support payment operations, reporting, and audit requirements
Track budget utilization and expenditure for PayBCA support, onboarding, and enhancements, monitoring spend and escalating risks as needed
Prioritize and manage enhancement requests to ensure alignment with business goals, system design, and operational needs
Coordinate application releases, production deployments, maintenance, and system changes following governance processes
Monitor and manage operational, cybersecurity, data protection, and compliance risks, escalating and mitigating issues promptly
Oversee vendor performance and service delivery to ensure compliance with contracts, service levels, and quality standards
Provide regular updates on system operations, risks, issues, enhancements, and onboarding progress to Deputy Director (Apps Services) and stakeholders
Promote continuous improvement in operational processes, user experience, service delivery, and team collaboration
Manage multiple workstreams, competing priorities, and operational issues independently
Apply strong communication and relationship management skills to engage stakeholders effectively
Required competencies and certifications
Experience managing enterprise applications
Strong understanding of incident, problem, change, release, and service governance processes
Working knowledge of Government Commercial Cloud (GCC) on AWS
Experience with GitLab for source code management
Familiarity with SHIP-HATS governance requirements
Experience supporting payment systems, financial applications, or enterprise platforms
Preferred competencies and qualifications
Degree in Information Technology, Computer Science, Engineering, Business, Project Management, or related discipline
Experience supporting budget and expenditure tracking
Established in 2010, Vinova is a passion-driven and award-winning development company for mobile, web, and enterprise applications. Our clients span the globe and cover a wide range of projects including IoT, blockchain, banking, fintech, networking, and ecommerce.
Vinova earns respect from customers by being committed to quality, flexibility, and speed. We strive to build great products by working with a passion, working closely with our customers, and through open but disciplined collaboration.
You will be working in an encouraging and challenging environment, taking advantage of the latest technology to develop excellent mobile apps for clients. You will be engaging clients in both on-site and off-site support.
Interested to join our all-star team? Submit your application to us now! Tell us why you want to work with us and why you think you’d be a good candidate. We are looking forward to hearing from you!