AL WASIQ SIGNATURE PTE. LTD. Hiring! Full Time FOOD SERVICES OPERATIONS MANAGER in , Earn up to SGD 10,900 - Ricebowl

Job Summary

The Food Services Operations Manager is responsible for managing the overall daily operations of the food-service establishment, including kitchen operations, customer service, manpower, food quality, inventory, cost control, food safety and operational performance. The role requires strong knowledge of both front-of-house and back-of-house operations, with the ability to lead employees, maintain service and food-quality standards, control operating costs and support the overall profitability of the establishment.

Responsibilities

Manage and oversee daily food-service operations to ensure smooth workflow and operational efficiency

Lead front-of-house customer service and back-of-house kitchen teams to deliver consistent quality and service

Supervise, guide, and coordinate kitchen, service, and operational staff to meet performance standards

Plan manpower requirements, create duty rosters, and deploy staff according to operational demands

Monitor food preparation processes, kitchen workflow, portion control, and presentation to maintain quality standards

Provide hands-on support to kitchen operations during peak periods to ensure timely service

Develop and refine menu offerings, recipes, and food preparation procedures to enhance customer satisfaction

Maintain consistent food quality and service standards aligned with company expectations

Monitor customer satisfaction levels and professionally address feedback and complaints to improve experience

Implement initiatives that enhance overall customer experience and operational effectiveness

Manage purchasing processes, control inventory levels, and coordinate with suppliers to ensure stock availability

Monitor and control food costs, labor costs, wastage, and other operating expenses to meet budget targets

Enforce proper handling, storage, and management of food ingredients and supplies to ensure safety and quality

Maintain high standards of food safety, hygiene, sanitation, and workplace safety in compliance with regulations

Ensure compliance with food-service regulations, licensing requirements, and internal operating procedures

Train and develop employees in kitchen operations, customer service, food safety, and operational procedures

Monitor employee performance and uphold operational standards through regular supervision

Track daily sales and operational performance, preparing reports for management review

Coordinate maintenance of kitchen equipment and operational facilities to minimize downtime

Support management in budgeting, operational planning, and continuous business improvement initiatives

Perform other food-service management duties as required to ensure efficient establishment operation

Preferred competencies and qualifications

Diploma in Hotel Management, Catering Technology, Hospitality Management, Food & Beverage Management or related discipline preferred

Minimum 5 years of relevant experience in restaurant, catering, hospitality, or food-service operations, including supervisory or managerial roles

Strong practical knowledge of restaurant and commercial kitchen operations

Good knowledge of food preparation, kitchen workflow, and menu planning

Experience managing both kitchen/back-of-house and customer-facing/front-of-house operations

Experience supervising, training, and coordinating operational employees

Good knowledge of food safety, hygiene, and sanitation practices

Experience in purchasing, inventory management, stock control, and supplier coordination

Experience in food-cost, manpower-cost, and operational-cost control

Strong customer-service and complaint-resolution skills

Good leadership, communication, organizational, and problem-solving abilities

Ability to monitor operational performance and implement improvements

Ability to work effectively in a fast-paced food-service environment

Willingness to work according to operational requirements, including weekends and public holidays