- Bedok East Region (Singapore) Singapore
Emplifi Hiring! Full Time Assistant Servicing Manager in East Region (Singapore), Earn up to SGD 4,000 - Ricebowl
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Job Description
Responsibilities
Position:
Assistant Servicing Manager (After-Sales Operations)
Location:
Singapore (Central Office / Islandwide Operations)
Employment Type:
Full-Time
Role Overview
We are seeking a hands-on, proactive
Assistant Servicing Manager
to oversee our after-sales operations across 14 showrooms in Singapore. In this role, you will bridge customer care, technical repair, and field logistics to deliver seamless post-purchase resolution and maintain high standards of customer satisfaction.
Key Responsibilities
Team Leadership & Staff Management:
Direct, schedule, and supervise daily activities for servicing admins, delivery drivers, and technicians/carpenters to ensure productivity and high service standards.
After-Sales & Technical Repair:
Inspect, diagnose, and perform hands-on repair or touch-ups on furniture defects (wood, upholstery, hardware) both on-site and in-shop.
Scheduling & Logistics:
Oversee dispatch rosters, technician visits, replacement deliveries, and islandwide servicing schedules.
Financial & Claims Management:
Process customer refunds, handle dispute resolution (including managing Small Claims Tribunal / CASE queries), and ensure final collection of outstanding payments.
Procurement & Inventory:
Source, purchase, and maintain inventory for repair tools, hardware, spare parts, and replacement stock.
Customer Care Lead:
Address escalated customer complaints diplomatically and ensure timely issue resolution.
Requirements
2–4 years of experience in after-sales service, operations, or technical customer support (retail or furniture industry strongly preferred).
Hands-on experience or technical aptitude in minor furniture repair and maintenance.
Strong organizational, scheduling, and conflict-resolution skills.
Practical understanding of customer dispute resolution and payment collection processes.
Assistant Servicing Manager (After-Sales Operations)
Location:
Singapore (Central Office / Islandwide Operations)
Employment Type:
Full-Time
Role Overview
We are seeking a hands-on, proactive
Assistant Servicing Manager
to oversee our after-sales operations across 14 showrooms in Singapore. In this role, you will bridge customer care, technical repair, and field logistics to deliver seamless post-purchase resolution and maintain high standards of customer satisfaction.
Key Responsibilities
Team Leadership & Staff Management:
Direct, schedule, and supervise daily activities for servicing admins, delivery drivers, and technicians/carpenters to ensure productivity and high service standards.
After-Sales & Technical Repair:
Inspect, diagnose, and perform hands-on repair or touch-ups on furniture defects (wood, upholstery, hardware) both on-site and in-shop.
Scheduling & Logistics:
Oversee dispatch rosters, technician visits, replacement deliveries, and islandwide servicing schedules.
Financial & Claims Management:
Process customer refunds, handle dispute resolution (including managing Small Claims Tribunal / CASE queries), and ensure final collection of outstanding payments.
Procurement & Inventory:
Source, purchase, and maintain inventory for repair tools, hardware, spare parts, and replacement stock.
Customer Care Lead:
Address escalated customer complaints diplomatically and ensure timely issue resolution.
Requirements
2–4 years of experience in after-sales service, operations, or technical customer support (retail or furniture industry strongly preferred).
Hands-on experience or technical aptitude in minor furniture repair and maintenance.
Strong organizational, scheduling, and conflict-resolution skills.
Practical understanding of customer dispute resolution and payment collection processes.
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