RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Hiring! Full Time Customer Service Officer in Federal Territory - Ricebowl

Job Position Title: Customer Service Officer

Company: Ridik Pte Ltd

Skills: Zendesk systems, Handling high volume tickets, SLA completion rate, Communications

Job Summary:

We are looking for detail-oriented and proactive Customer Service Officer to join our team in Kuala Lumpur. In this role, you will be responsible for monitoring and investigating suspicious transactions to help prevent money laundering, fraud, and other financial crimes.

Key Responsibilities:

• Ability to manage high ticket volume while maintaining accuracy
• Experience dealing with customer queries from Live chats, Emails and department Escalations
• Understands or can quickly learn core fintech concepts
• QA score resolution and SLA time turnover met timely manner
• Strong reading comprehension of long SOPs and ability to follow them precisely
• Able to use CRM in daily workload
• Able to de-escalate issuing accidents in a timely manner with proper solving suggestions

Requirement:

• 5+ years in high-complexity CS environments (fintech, payments, banking, compliance)
• Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs
• Strong background in email-based support, not just calls/chats
• Experience with support ticketing systems (Zendesk preferred)
• Exceptional written communication (grammar, structure, tone alignment, issue articulation)
• Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions
• Able to work independently with minimal hand-holding; fast learner with strong process discipline
• Able to work shiftwork basis (subjected to dayshift onsite or nightshift work from home basis or weekends)
• Experience in fintech customer support background is highly preferred.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.