RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Test Lead-Test Manager in - Ricebowl

We're Hiring: Test Lead/Test Manager!

We are looking for an experienced Test Manager / Test Lead to join our team in Singapore. The ideal candidate should have strong experience in Unified Communications (UC) testing, with hands-on expertise in IVR, Telephony, TMAC, and Contact Center testing.

Location: Singapore
Role: Test Manager / Test Lead
Work Mode: Work from Office

Candidate Eligibility: Singapore Citizens / Singapore PR only

Define and own test strategy, planning, and governance for UC, IVR, and Contact Center programs.

Lead and mentor test leads and test engineers across onshore and offshore teams.

Report test progress, risks, issues, and release readiness to senior stakeholders.

Manage test cycles, test environments, test data, and defect lifecycle.

Lead end-to-end testing for IVR systems, Telephony platforms, TMAC applications, and Contact Center solutions.

Validate inbound, outbound, and callback call flows and related telecom integrations.

️ Test integrations involving CTI, SIP, VoIP, PBX, SBC, and dialer systems.

️ Support testing across platforms such as Genesys, Avaya, Cisco, NICE, and Amazon Connect.

Perform or manage performance and load testing for voice platforms.

7–10 years of overall experience in Unified Communications testing.

3–5 years of experience working as a Test Manager or Test Lead.

Strong hands-on experience in IVR, Telephony, TMAC, and Contact Center testing.

Experience with inbound, outbound, and callback call flows and end-to-end validation.

Strong knowledge of CTI, SIP, VoIP, PBX, SBC, and dialer technologies.

Experience with Genesys, Avaya, Cisco, NICE, or Amazon Connect.

Hands-on experience with IVR automation tools such as Empirix, Hammer, Call Master, or similar tools.

Experience with performance and load testing for voice platforms.

Experience in banking or Contact Center transformation projects is an advantage.

Unified Communications Testing | IVR | Telephony | TMAC | Contact Center | CTI | SIP | VoIP | PBX | SBC | Dialer | Genesys | Avaya | Cisco | NICE | Amazon Connect | IVR Automation | Empirix | Hammer | Call Master | Performance Testing | Load Testing | Test Strategy | Test Management | Defect Management

Keen to shape the future of quality assurance? Apply now and be part of our journey!