- Geylang Southeast (Singapore) Singapore
LEADING-EDGE CONSULTANCY SERVICES PTE. LTD. Hiring! Full Time Supervisor in Southeast (Singapore), Earn up to SGD 5,800 - Ricebowl
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Job Description
Responsibilities
Job Title: Supervisor (Service Operations)
Job Summary
The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.
Key Responsibilities
1. Operations Management
Supervise daily operations to ensure services are delivered efficiently and on schedule
Monitor workflow, staff allocation, and service quality
Resolve operational issues promptly to minimize disruption
2. Staff Supervision & Training
Lead, guide, and motivate frontline staff
Conduct on-the-job training for new and existing employees
Prepare duty rosters and manage attendance
Ensure staff comply with company policies and procedures
3. Customer Service
Handle customer inquiries, feedback, and complaints professionally
Ensure a high level of customer satisfaction and service standards
Build and maintain positive customer relationships
4. Quality Control
Ensure service quality meets company standards and client expectations
Conduct regular checks and inspections
Implement improvements where necessary
5. Sales & Performance (if applicable)
Monitor team performance against KPIs or sales targets
Upsell services or products where appropriate
Prepare performance reports for management
6. Compliance & Safety
Ensure adherence to workplace safety, hygiene, and regulatory requirements
Maintain proper documentation and reporting
Enforce discipline and safe work practices
7. Administrative Duties
Prepare daily/weekly reports
Manage inventory, supplies, or equipment (if applicable)
Coordinate with management on staffing and operational needs
At Leading-Edge Consultancy Services Pte Ltd, we pride ourselves on being a trusted partner in connecting exceptional talent with organizations across various industries. Our dynamic team is driven by the passion for empowering careers and building successful partnerships. As we expand our reach, we are seeking talented freelance recruiters to join our family.
Job Summary
The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.
Key Responsibilities
1. Operations Management
Supervise daily operations to ensure services are delivered efficiently and on schedule
Monitor workflow, staff allocation, and service quality
Resolve operational issues promptly to minimize disruption
2. Staff Supervision & Training
Lead, guide, and motivate frontline staff
Conduct on-the-job training for new and existing employees
Prepare duty rosters and manage attendance
Ensure staff comply with company policies and procedures
3. Customer Service
Handle customer inquiries, feedback, and complaints professionally
Ensure a high level of customer satisfaction and service standards
Build and maintain positive customer relationships
4. Quality Control
Ensure service quality meets company standards and client expectations
Conduct regular checks and inspections
Implement improvements where necessary
5. Sales & Performance (if applicable)
Monitor team performance against KPIs or sales targets
Upsell services or products where appropriate
Prepare performance reports for management
6. Compliance & Safety
Ensure adherence to workplace safety, hygiene, and regulatory requirements
Maintain proper documentation and reporting
Enforce discipline and safe work practices
7. Administrative Duties
Prepare daily/weekly reports
Manage inventory, supplies, or equipment (if applicable)
Coordinate with management on staffing and operational needs
At Leading-Edge Consultancy Services Pte Ltd, we pride ourselves on being a trusted partner in connecting exceptional talent with organizations across various industries. Our dynamic team is driven by the passion for empowering careers and building successful partnerships. As we expand our reach, we are seeking talented freelance recruiters to join our family.
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