Aroona Solutions Group Hiring! Full Time Logistics - Freight Forwarding Customer Service Expeditor in Selangor - Ricebowl

Company Description

Aroona Solutions Group is a multinational group of companies that began in Malaysia and has expanded across multiple countries, delivering quality solutions to clients in diverse industries.

Guided by a vision to lead every industry in which it operates, the group is committed to professionalism, integrity, loyalty, innovation, and teamwork. Aroona Solutions emphasizes strict compliance with local and international standards while providing competitively priced services. The company focuses on earning and retaining client trust by consistently supporting their business needs.

Through these commitments, Aroona Solutions has established itself as a trusted and leading service provider in the regions where it operates.

Role Description

The Logistics & Freight Forwarding Customer Service Expeditor is a full-time, on-site role based in UOA Centre, KLCC.

This role coordinates and monitors export and forwarding activities, ensuring shipments are processed accurately and on schedule. Daily tasks include managing freight forwarding and transportation arrangements, preparing and verifying documentation, and liaising with carriers, agents, and internal teams.

The role also involves responding to customer inquiries, providing shipment updates, resolving service issues, and maintaining clear records in line with compliance and company standards.

The expeditor works closely with operations and customer service teams to optimize logistics processes and uphold high service quality.

Qualifications

• Candidates should possess skills in Freight Forwarding and Freight Transportation to manage end-to-end shipment coordination.
• Candidates should possess skills in Forwarding and Export to handle documentation, compliance, and scheduling of international shipments.
• Candidates should possess strong Customer Service skills to communicate effectively with clients, address inquiries, and resolve issues promptly.
• Knowledge of international trade regulations, Incoterms, and customs procedures is beneficial.
• Strong organizational skills, attention to detail, and the ability to manage multiple shipments and deadlines.
• Proficiency with logistics and shipment tracking systems; basic computer literacy (e.g., email, spreadsheets, documentation tools).
• Ability to work collaboratively and coordinate with cross-functional teams.
• Relevant experience in logistics, shipping, or freight forwarding; formal education in logistics, supply chain, or a related field is an advantage.