Mossad Services Hiring! Full Time IT Support Engineer in 台北市, 台灣, Earn up to TWD 40,000 - Ricebowl

Key Roles & Responsibilities

• Act as the primary point of contact for all end-user technology support and workplace IT services.
• Provide onsite and remote support for hardware, software, mobility, collaboration, connectivity, audio/visual, conference room, and related technology services.
• Troubleshoot, coordinate, and resolve incidents, service requests, operational issues, and user inquiries in accordance with established processes and service levels.
• Support workplace technologies, endpoint devices, mobile services, telecommunications services, and associated operational activities.
• Coordinate device provisioning, deployment, refresh, recovery, inventory management, logistics, asset tracking, and lifecycle activities.
• Manage and maintain assigned ticket queues and ensure timely resolution, escalation, communication, and documentation of support activities.
• Serve as liaison between end users, Digital Workplace teams, service providers, telecommunications carriers, vendors, and other IT support organizations.
• Support mobile phone operations, telecommunications services, billing inquiries, service activations, inventory management, carrier coordination, and issue resolution.
• Provide onsite hands-and-eyes support for infrastructure, network, security, workplace technology, and project-related activities as required.
• Support implementation, deployment, and adoption of new technologies, site initiatives, and business projects.
• Maintain compliance with company policies, cybersecurity requirements, asset management controls, regulatory obligations, and applicable operational standards.
• Provide guidance and support to users regarding approved technologies, processes, policies, and self-service capabilities.
• Maintain accurate operational records, asset information, inventories, and documentation.
• Identify service improvement opportunities and proactively address recurring issues affecting user experience and operational efficiency.
• Perform additional duties and responsibilities related to workplace technology services, end-user support, mobility services, asset management, telecommunications operations, and digital workplace initiatives as assigned by leadership.

Key Qualifications & Skills

• Minimum Degree in Information Technology or equivalent in relevant discipline
• Minimum 2 years of working experience in PC, hardware, software support & IT security, preferably
• Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
• Level 1 & 2 Support

Key Requirements

• Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
• Good understanding in speaking & writing in English
• Non-English resumes will be automatically rejected
• Able to start work immediately or within short notice

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

• You are fully aware that this is a one-year contract role & subject to annual renewal.

Experience:

• IT Desktop Support: 2 years (Required)

Language:

• English (Required)

Work Location: In person