- Bayfront Avenue Downtown Core Central Region (Singapore) Singapore
MARINA BAY SANDS Hiring! Full Time Guest Service Agent, Pools - Recreation (Infinity Pool) in Central Region (Singapore), Earn up to SGD 2,600 - Ricebowl
Guest Service Agent, Pools - Recreation (Infinity Pool)
MARINA BAY SANDS
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Job Description
Responsibilities
Job Responsibilities
Operational Related
• Warmly welcome and engage all guests visiting the Infinity Pool
• Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
• Provide exceptional service and create a memorable experience for all guests
• Set up and maintain the available sun beds, ensuring that they are ready for the next guests
• Take and process food and beverages orders
• Interact with guests and answer their inquiries appropriately
• Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
• Conduct tours at the Infinity Pool
• Ensure the availability of fresh towels, and present them to the guests
• Maintain and ensure that the towel distribution counter and return bins are neat
• Ensure that the Infinity Pool deck area is clean and presentable
• Ensure adherence to Company policy for access to the Infinity Pool
• Bid all guests with a fond farewell upon their departure
Departmental Related
• Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
• Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences
• Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
• Perform administrative duties as requested such as filing of reports
• Contribute ideas to improving the operations of Pools & Recreation
Job Requirements
• Excellent guest relations and communication skills
• Possess a good command of spoken and written English
• Able to speak in front of groups
• Be willing to work shifts in an outdoor Pool environment
• Team player who takes the initiative to assist other Team Members when required
• Well-groomed with professional disposition
Operational Related
• Warmly welcome and engage all guests visiting the Infinity Pool
• Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
• Provide exceptional service and create a memorable experience for all guests
• Set up and maintain the available sun beds, ensuring that they are ready for the next guests
• Take and process food and beverages orders
• Interact with guests and answer their inquiries appropriately
• Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
• Conduct tours at the Infinity Pool
• Ensure the availability of fresh towels, and present them to the guests
• Maintain and ensure that the towel distribution counter and return bins are neat
• Ensure that the Infinity Pool deck area is clean and presentable
• Ensure adherence to Company policy for access to the Infinity Pool
• Bid all guests with a fond farewell upon their departure
Departmental Related
• Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
• Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences
• Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
• Perform administrative duties as requested such as filing of reports
• Contribute ideas to improving the operations of Pools & Recreation
Job Requirements
• Excellent guest relations and communication skills
• Possess a good command of spoken and written English
• Able to speak in front of groups
• Be willing to work shifts in an outdoor Pool environment
• Team player who takes the initiative to assist other Team Members when required
• Well-groomed with professional disposition
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