- 1 Jalan Anak Bukit, Bukit Timah Plaza Bukit Timah Northwest (Singapore) Singapore
CHIROPRACTIC FIRST GROUP PRIVATE LIMITED Hiring! Full Time Customer Service Officer in Northwest (Singapore), Earn up to SGD 2,700 - Ricebowl
Customer Service Officer
CHIROPRACTIC FIRST GROUP PRIVATE LIMITED
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Job Description
Responsibilities
We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.
Key Responsibilities
Patient Reception & Front Desk Management
Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
Ensure patients are attended to promptly and guided through the registration and consultation process smoothly
Appointment & Patient Coordination
Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary
Administrative & Operational Support
Register patients accurately and maintain proper documentation of patient records
Handle data entry and maintain confidentiality of patient information in accordance with clinic policies
Customer Service & Patient Experience
Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
Address patient concerns and feedback professionally, escalating issues appropriately when necessary
Build positive relationships with patients to enhance overall patient satisfaction and retention
Requirements
Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
Excellent communication, problem-solving, and organizational skills.
Willingness to support neighbouring clinics through cross-deployment when required.
Able to work shifts, including weekends and evenings when required.
Key Responsibilities
Patient Reception & Front Desk Management
Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
Ensure patients are attended to promptly and guided through the registration and consultation process smoothly
Appointment & Patient Coordination
Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary
Administrative & Operational Support
Register patients accurately and maintain proper documentation of patient records
Handle data entry and maintain confidentiality of patient information in accordance with clinic policies
Customer Service & Patient Experience
Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
Address patient concerns and feedback professionally, escalating issues appropriately when necessary
Build positive relationships with patients to enhance overall patient satisfaction and retention
Requirements
Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
Excellent communication, problem-solving, and organizational skills.
Willingness to support neighbouring clinics through cross-deployment when required.
Able to work shifts, including weekends and evenings when required.
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