Airswift Hiring! Full Time Customer Success Specialist Support in Selangor - Ricebowl

• Job Title:* Customer Operations Specialist – OTC Support
• Contract Duration:* 6 months
• Location:* Sunway / Subang Jaya area
• Work Arrangement:* Hybrid
• Working Hours:* Monday to Friday, normal office hours
• Shift:* Not required
  
  

*Job Summary*

We are looking for a Customer Operations Specialist to support customer service and order-to-cash operational activities in a shared services environment. This role is suitable for fresh graduates or junior candidates with customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, retail operations, logistics operations or FMCG operations experience.

The role requires someone who is detail-oriented, disciplined, reliable and comfortable handling structured and repetitive operational tasks.

*Key Responsibilities*

• Support customer enquiries through email, phone and internal service channels.
• Assist with order placement, order amendments and order status follow-up.
• Coordinate with internal teams to resolve customer issues and service requests.
• Support order management, delivery follow-up and case tracking activities.
• Handle basic customer account, payment, documentation and service-related enquiries.
• Assist with dispute logging, initial investigation and follow-up until closure.
• Support complaint, feedback and issue management in line with service timelines.
• Maintain accurate customer, order and case information in internal systems.
• Escalate issues when required and ensure proper follow-through on open tasks.
• Support general customer operations and administrative activities as assigned.
  
  

*Requirements*

• Diploma, Degree or equivalent qualification in any discipline.
• Fresh graduates are welcome to apply.
• Prior experience in customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, logistics, retail or FMCG operations will be an advantage.
• Good communication skills in English.
• Strong attention to detail and accuracy.
• Comfortable with structured, process-driven and repetitive operational work.
• Reliable, disciplined and able to follow through on tasks.
• Positive learning attitude and willingness to seek clarification when needed.
• Able to work in a fast-paced environment.
• Proficient in Microsoft Office, especially Outlook and Excel.
  
  

*Candidate Profile*

Best suited for candidates who are junior, teachable, process-disciplined and comfortable working in a shared services / customer operations environment.