SRKay Consulting Group Hiring! Full Time Quality Assurance Analyst - Customer service in Federal Territory - Ricebowl

Qualifications and Experience

Minimum 3 years exgErience in quality assurance, customer Ervice or retention within insurance, financial services or contact centre operations is

Minimum SPM or qualification Customer Quality Assuranæ Offiær, CBSM (Malaysia Consumer) reviewing or evaluating call quality or corTWiance is an advantage.

• Proficient in call center systerns (ideally Nice CX One). Core Skills and Competencies Strong attention to detail with high accuracy standards. Confident in identifying compliance risk or behavioural gaps. Able to provide clear, actionable to drive improvement.

• Operates with urgency, accountability and

• Aligned to CBSM culture of proactlve control, not monitoring