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Hong Kong Golf & Tennis Academy Management Co. Ltd Hiring! Full Time Food - Beverage Operations Manager in Hong Kong - Ricebowl
Food - Beverage Operations Manager
Hong Kong Golf & Tennis Academy Management Co. Ltd
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Job Description
Responsibilities
Nestled in the lush surrounds of Sai Kung, Hong Kong Golf & Tennis Academy is an elite sports and leisure destination, where potential of all kinds can be realised. Patrons can enjoy exclusive access to world-class golf and tennis coaching from PGA of America Learning & Performance and Rafa Nadal Tennis Center, while expert sports training and state-of-the-art wellness facilities combine with peerless dining and accommodation to create Hong Kong’s leading lifestyle hub. The perfect place for families and individuals to explore new interests and make the most of their training and leisure time, HKGTA is a thriving community with sport at its beating heart.
The Food & Beverage Operations Manager is responsible for overseeing the day-to-day operations of all Food & Beverage outlets, ensuring exceptional member and guest experiences, operational excellence, financial performance, and team development. This role leads outlet operations, drives service standards, strengthens cross-functional collaboration, and supports the achievement of the Academy's business objectives.
Responsibilities
1. Operations Management
Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service delivery.
Ensure compliance with food safety, hygiene, health, safety, and company standards.
Monitor service quality, cleanliness, presentation, and overall guest experience across all outlets.
Conduct regular operational reviews and implement continuous improvement initiatives.
Develop and maintain standard operating procedures and service standards.
2. Guest Experience
Ensure a consistently high level of service for members, guests, and visitors.
Address guest feedback, complaints, and special requests in a professional and timely manner.
Build strong relationships with members and promote a personalized service culture.
Collaborate with outlet teams to enhance dining experiences and guest satisfaction.
3. Team Leadership & Development
Lead, coach, and develop Assistant Managers, Team Leaders, and frontline employees.
Plan manpower allocation, scheduling, and workforce productivity.
Conduct performance reviews and identify training and development opportunities.
Foster a positive, high-performing, and service-oriented work environment.
Drive employee engagement and support talent development initiatives.
4. Financial & Cost Management
Achieve revenue, profitability, and operational efficiency targets.
Monitor sales performance, labour costs, food costs, beverage costs, and overall outlet productivity.
Oversee inventory control, stock ordering, and waste management.
Support budgeting, forecasting, and financial reporting activities.
Identify opportunities to enhance revenue through promotions, events, and service initiatives.
5. Compliance & Risk Management
Ensure full compliance with licensing, food hygiene, workplace safety, and company regulations.
Conduct regular inspections and audits to maintain operational standards.
Address operational risks proactively and implement corrective actions when necessary.
6. Strategic & Cross-Functional Collaboration
Work closely with the Director of Food & Beverage to implement departmental strategies and objectives.
Collaborate with Culinary, Sales & Marketing, Events & Partnerships, Sports Development & Education, and Academy Experience teams to deliver exceptional experiences.
Support new projects, outlet enhancements, seasonal promotions, and special events.
Participate in operational planning and continuous business improvement initiatives.
Qualifications
Diploma or above in Hospitality Management, Hotel Management, or related disciplines.
Minimum 5-8 years of management experience in restaurants, lounges, bars, luxury hotels, private clubs, or premium dining establishments.
Proven leadership experience managing multi-outlet or complex F&B operations.
Strong understanding of restaurant service, lounge/bar operations, beverage programs, and guest engagement.
Solid business acumen with understanding of financial metrics and cost control
Excellent people management, coaching, and communication skills.
Strong problem-solving ability and capability to work under pressure in a fast-paced environment.
Proficiency in POS systems, Microsoft Office, and restaurant management systems.
Fluent in Cantonese and English; Mandarin is advantageous.
Willingness to work shifts, weekends, and public holidays.
We offer an attractive remuneration package and excellent career prospects to the right candidate. Please send full resume including the current & expected salary and the contact information by clicking "APPLY NOW".
(Personal data collected will be used for recruitment purpose only)
Full-time,Permanent
The Food & Beverage Operations Manager is responsible for overseeing the day-to-day operations of all Food & Beverage outlets, ensuring exceptional member and guest experiences, operational excellence, financial performance, and team development. This role leads outlet operations, drives service standards, strengthens cross-functional collaboration, and supports the achievement of the Academy's business objectives.
Responsibilities
1. Operations Management
Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service delivery.
Ensure compliance with food safety, hygiene, health, safety, and company standards.
Monitor service quality, cleanliness, presentation, and overall guest experience across all outlets.
Conduct regular operational reviews and implement continuous improvement initiatives.
Develop and maintain standard operating procedures and service standards.
2. Guest Experience
Ensure a consistently high level of service for members, guests, and visitors.
Address guest feedback, complaints, and special requests in a professional and timely manner.
Build strong relationships with members and promote a personalized service culture.
Collaborate with outlet teams to enhance dining experiences and guest satisfaction.
3. Team Leadership & Development
Lead, coach, and develop Assistant Managers, Team Leaders, and frontline employees.
Plan manpower allocation, scheduling, and workforce productivity.
Conduct performance reviews and identify training and development opportunities.
Foster a positive, high-performing, and service-oriented work environment.
Drive employee engagement and support talent development initiatives.
4. Financial & Cost Management
Achieve revenue, profitability, and operational efficiency targets.
Monitor sales performance, labour costs, food costs, beverage costs, and overall outlet productivity.
Oversee inventory control, stock ordering, and waste management.
Support budgeting, forecasting, and financial reporting activities.
Identify opportunities to enhance revenue through promotions, events, and service initiatives.
5. Compliance & Risk Management
Ensure full compliance with licensing, food hygiene, workplace safety, and company regulations.
Conduct regular inspections and audits to maintain operational standards.
Address operational risks proactively and implement corrective actions when necessary.
6. Strategic & Cross-Functional Collaboration
Work closely with the Director of Food & Beverage to implement departmental strategies and objectives.
Collaborate with Culinary, Sales & Marketing, Events & Partnerships, Sports Development & Education, and Academy Experience teams to deliver exceptional experiences.
Support new projects, outlet enhancements, seasonal promotions, and special events.
Participate in operational planning and continuous business improvement initiatives.
Qualifications
Diploma or above in Hospitality Management, Hotel Management, or related disciplines.
Minimum 5-8 years of management experience in restaurants, lounges, bars, luxury hotels, private clubs, or premium dining establishments.
Proven leadership experience managing multi-outlet or complex F&B operations.
Strong understanding of restaurant service, lounge/bar operations, beverage programs, and guest engagement.
Solid business acumen with understanding of financial metrics and cost control
Excellent people management, coaching, and communication skills.
Strong problem-solving ability and capability to work under pressure in a fast-paced environment.
Proficiency in POS systems, Microsoft Office, and restaurant management systems.
Fluent in Cantonese and English; Mandarin is advantageous.
Willingness to work shifts, weekends, and public holidays.
We offer an attractive remuneration package and excellent career prospects to the right candidate. Please send full resume including the current & expected salary and the contact information by clicking "APPLY NOW".
(Personal data collected will be used for recruitment purpose only)
Full-time,Permanent
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