Chin Hin Group Hiring! Full Time Assistant Manager, IT Applications - ERP (Kingdee) in Federal Territory - Ricebowl

About the role

Responsible for the day-to-day support, coordination and continuous improvement of the company's ERP and business application environment, including ERP, WMS, CRM, system integrations and reporting solutions. The role serves as the first point of contact for ERP and business application matters, working closely with business users, internal IT teams and external vendors to investigate issues, coordinate resolutions and ensure issues are followed through to closure. This is a hands-on coordination and application support role.

Key responsibilities

• Provide Level 1 support and serve as the first point of contact for ERP and related business application issues
• Understand and support ERP and end-to-end business processes, including sales, purchasing, inventory, warehouse and finance-related processes
• Assess user-reported issues and perform initial investigation before engaging the relevant internal team or external vendor
• Coordinate with vendors and business users to resolve application-related issues
• Support ERP, WMS, CRM and other business applications
• Track outstanding issues through resolution and closure
• Identify recurring issues and work with vendors and stakeholders on appropriate solutions
• Provide system guidance and support to business users
• Work independently and take ownership of assigned tasks and system issues
• Gather relevant information and understand the issue before escalating to vendors or other technical teams

About you

• Bachelor's Degree/Diploma in Information Technology, Computer Science, Information Systems or related discipline
• Minimum 4 years and above of relevant experience in ERP, business applications, application support, IT project coordination or related areas
• Strong experience and understanding of ERP systems and end-to-end business processes
• Experience supporting or coordinating ERP, WMS, CRM or other enterprise business applications
• Good understanding of databases and basic SQL concepts
• Good understanding of APIs, system integrations, JSON and how data flows between systems
• Microsoft Excel and data analysis skills are required
• Good written and verbal communication skills in English and Bahasa Malaysia
• Able to work independently with minimal supervision
• Self-driven, proactive and resourceful with strong coordination and follow-up skills