Holiday Inn & Suites Penang Prai Hiring! Full Time Director of Event in Pulau Pinang, Earn up to MYR 9,000 - Ricebowl

Event Sales & Revenue

• Develop and implement strategies to maximize event and banquet revenue.

Event Planning & Coordination

• Oversee the planning and execution of all hotel events from initial enquiry to post-event follow-up.
• Coordinate with Banquet, F&B, Kitchen, Front Office, Housekeeping, Engineering, Security, and other departments.
• Conduct event briefings and ensure all departments are fully informed of event requirements.
• Ensure room setups, menus, audiovisual requirements, signage, décor, and other event arrangements are properly coordinated.
• Personally oversee major or high-profile events to ensure smooth execution.

Client & Guest Experience

• Act as the main point of contact for key clients and event organizers.
• Understand client requirements and provide professional solutions to meet expectations.
• Handle client feedback, complaints, and special requests promptly and professionally.
• Conduct post-event reviews and follow up with clients to encourage repeat business.

Team Leadership

• Lead, coach, and develop the Events and Banquet team.
• Set clear performance expectations and monitor team productivity.
• Conduct regular briefings, training, and performance discussions.
• Ensure team members understand and comply with hotel policies, procedures, and brand standards.

Operations & Compliance

• Ensure all events are executed according to approved contracts, Banquet Event Orders (BEOs), and hotel standards.
• Ensure compliance with health, safety, security, fire safety, and relevant legal requirements.
• Monitor event setup and service standards to ensure consistency and quality.
• Review operational challenges and implement improvements where necessary.

Administration & Reporting

• Prepare and review event forecasts, revenue reports, sales reports, and performance updates.
• Monitor event deposits, billing, payment status, and outstanding balances.
• Maintain accurate event records and documentation.
• Provide regular updates to senior management on event performance, opportunities, and challenges.
• Identify and pursue new business opportunities, corporate accounts, and event leads.
• Manage event enquiries, proposals, quotations, contracts, and negotiations.
• Monitor event revenue, profitability, and departmental performance against targets.
• Maintain strong relationships with existing and potential clients.

Pay: From RM9,000.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Bukit Mertajam: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Sales: 5 years (Required)

Language:

• English (Required)

Work Location: In person