HAYNIK HOLDING SDN BHD Hiring! Full Time IT Service Tech (Resident) in Selangor, Earn up to MYR 3,000 - Ricebowl

We are looking for a proactive and customer-focused IT Service Technician to join our team on a 12-month contract basis.

The successful candidate will be assigned as a Resident IT Tech under Jabatan Perhutanan, based in Shah Alam. You will be responsible for providing on-site Level 2 technical support, troubleshooting hardware and software issues, installing and maintaining IT equipment, and ensuring service requests are completed within the required Service Level Agreement (SLA).

This role is suitable for candidates who enjoy hands-on technical support, troubleshooting, and working directly with end users.

Key Responsibilities

• Provide Level 2 technical support to end users at the assigned site.
• Install, configure, maintain, test, and commission IT hardware, software, and related equipment.
• Diagnose and troubleshoot hardware, software, operating system, and basic network issues.
• Identify root causes and implement appropriate technical solutions.
• Perform modular repairs, upgrades, and replacement of faulty IT devices and equipment.
• Provide on-site technical assistance and respond to service requests within the required SLA.
• Escalate unresolved or complex technical issues to the IT Service Helpdesk or relevant technical team.
• Update and maintain accurate service records, asset information, and job status in the service management system.
• Document service activities, incidents, troubleshooting steps, and resolutions.
• Maintain proper records of IT equipment and assets at the assigned site.
• Ensure all assigned service requests are completed within the agreed SLA.
• Provide professional and courteous technical support to end users and clients.
• Perform other IT-related duties and projects as assigned by the Supervisor or Head of Department.

Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 1–2 years of experience in IT technical support, field service, desktop support, or a similar role.
• Fresh graduates with strong technical knowledge are encouraged to apply.
• Good knowledge of computer hardware, software, Windows operating systems, Microsoft Office, and basic networking.
• Strong troubleshooting and diagnostic skills.
• Basic understanding of networking, internet security, and data privacy principles.
• Good communication and interpersonal skills.
• Good organizational and time management skills with the ability to prioritize tasks.
• Able to work independently and as part of a team.
• Possess a valid driving licence and own transportation is an advantage.
• Willing to work on-site and travel when required.
• Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent will be an added advantage.

What We Offer

• 12-month contract employment
• On-site technical support experience in a government environment
• Hands-on exposure to IT hardware, software, and technical troubleshooting
• Opportunity to develop technical and customer service skills
• Structured working environment and professional exposure

Interested candidates are encouraged to submit their updated resume outlining their relevant IT technical support experience and qualifications.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work in Shah Alam?
• Do you have your own transportation to commute to the work site?

Location:

• Shah Alam (Preferred)

Work Location: In person