JLand Group - JLG Hiring! Full Time Manager, Business Process Excellence in Federal Territory - Ricebowl

Company Description

JLand Group (JLG) is the Real Estate & Infrastructure arm of Johor Corporation, with a portfolio spanning data centers, logistics, integrated industrial developments, and township projects. As a strategic real estate investor, JLG delivers end-to-end solutions that support a smarter and more sustainable future. The organization focuses on building digital-first and sustainable ecosystems that serve industry needs and long-term growth. JLG is committed to creating opportunities and generating lasting value for stakeholders. Team members join a forward-looking environment that emphasizes innovation, sustainability, and impact.

Role Description

The Manager, Business Process Excellence is responsible for leading enterprise-wide business process improvement, process governance, operational excellence, process standardization, and continuous improvement initiatives across the Group. The role drives organizational efficiency, effectiveness, productivity, and service quality through process optimization, business transformation initiatives, performance improvement programs, and adoption of best practices. The position supports the implementation of governance frameworks, quality standards, and operational excellence methodologies to achieve sustainable business performance. The role works closely with senior management, process owners, business units, and cross-functional teams to identify improvement opportunities and implement solutions that strengthen operational capabilities and organizational performance. 

Responsibilities:

Business Process Excellence Leadership

i. Lead the development and implementation of Business Process Excellence initiatives across the Group.

ii. Establish process improvement strategies aligned with organizational objectives.

iii. Promote a culture of operational excellence and continuous improvement.

iv. Drive enterprise-wide process optimization programs. 

2. Business Process Management (BPM) 

i. Oversee business process mapping, documentation, analysis, and optimization activities.

ii. Establish process governance standards, methodologies, and controls.

iii. Review and evaluate critical business processes for efficiency and effectiveness.

iv. Ensure process documentation remains current and aligned with operational requirements. 

3. Process Improvement & Transformation

i. Identify opportunities to streamline processes, eliminate inefficiencies, and enhance productivity.

ii. Lead process redesign, automation, and transformation initiatives.

iii. Facilitate root cause analysis and problem-solving workshops.

iv. Drive implementation of process enhancement solutions across business units. 

4. Operational Excellence Programs

i. Lead operational excellence initiatives using recognized methodologies such as Lean, Six Sigma, Kaizen, or equivalent approaches.

ii. Monitor operational performance and improvement outcomes.

iii. Promote adoption of best practices and operational standards.

iv. Ensure benefits realization from improvement projects. 

5. Policy & Procedure Alignment

i. Collaborate with policy owners to ensure business processes align with approved policies and governance requirements.

ii. Support development and review of standard operating procedures (SOPs) and operational guidelines. iii. Ensure consistency between policies, procedures, and operational practices.

iv. Recommend process controls and governance enhancements. 

6. Performance Measurement & Analytics

i. Develop process performance indicators, KPIs, and operational dashboards.

ii. Analyze operational data and process performance trends.

iii. Identify performance gaps and recommend improvement actions.

iv. Prepare reports and presentations for management review. 

7. Quality & Compliance Support

i. Support compliance with quality management systems, governance frameworks, and operational standards.

ii. Participate in ISO-related initiatives and quality improvement programs.

iii. Assess process compliance and effectiveness.

iv. Recommend corrective and preventive actions where necessary. 

8. Stakeholder Engagement & Facilitation

i. Facilitate workshops, process reviews, and improvement sessions with stakeholders.

ii. Engage business leaders and process owners to drive improvement initiatives.

iii. Provide advisory support on process management and operational excellence matters.

iv. Build strong partnerships across business functions. 

9. Digital Transformation & Automation

i. Support digitalization and process automation initiatives.

ii. Collaborate with technology teams to identify automation opportunities.

iii. Evaluate system enhancements and technology solutions that improve operational efficiency.

iv. Promote data-driven decision-making and process innovation. 

10. Leadership & Team Development

i. Lead and mentor Business Process Excellence personnel.

ii. Build organizational capability in process management and continuous improvement methodologies.

iii. Establish departmental objectives, priorities, and performance targets. 

iv. Foster a high-performance culture focused on innovation and excellence. 

Qualifications

• Strong foundation in Business Process Improvement and Business Process design, with the ability to document, map, and optimize workflows.
• Demonstrated experience in Process Excellence and Operational Excellence, including implementing standardized frameworks and continuous improvement initiatives.
• Advanced Analytical Skills, with the capability to interpret data, identify trends, and translate findings into actionable recommendations.
• Proven experience leading cross-functional process improvement projects in real estate, infrastructure, or related industries is an advantage.
• Bachelor’s degree in Business, Engineering, Operations Management, or a related field; relevant professional certifications i.e. Lean Six Sigma Black Belt/Green Belt, Certified Business Process Professional (CBPP), PMP, ISO Lead Auditor, or equivalent are highly desirable. 
• Strong communication and stakeholder management skills, with the ability to influence and collaborate at multiple organizational levels.
• High level of adaptability, attention to detail, and ability to work independently in a fast-paced, project-based environment.
• Minimum 8–10 years of experience in Business Process Management, Operational Excellence, Continuous Improvement, Quality Management, Transformation, or related functions.
• Minimum 3–5 years of leadership experience managing process improvement initiatives.
• Experience leading enterprise-wide business transformation and process optimization projects.
• Experience in process mapping, workflow redesign, governance frameworks, and performance improvement programs.
• Experience within large organizations, diversified groups, GLCs, or public-listed companies is advantageous.