Adecco Hiring! Full Time Admin Assistant | Contract | Salary up to RM 2500 in Selangor - Ricebowl

Role: Admin Assistant

Industry: Relocation & Global Mobility

Working Duration: 12 months contract

Working Location: Shah Alam, Selangor. - Possess own transportation

Working Day/Hours: Mon-Fri (8.30am to 5.30pm) - 3 days Work From Office, 2 days WFH

Salary: Basic up to RM 2500 (Based on experience + skills) + statutory contribution + leave entitlement + medical insurance

Responsibilities

• To assist Immigration Consultants and other team members with immigration paperwork preparation such as filling up the application forms, letters based on information provided by clients, translation work etc.
• Responsible for filling case documents for each assignee and dependent, in accordance with country Policy and/or ISO requirements. This includes and is not limited to scanning, copying and preparing hard and/or soft copies of the case documents and all associated correspondence.
• Assist in conducting research and compile information related to IMMS.
• Help with administration of visa expiry report by reminding consultants and open renewal service jobs in ORBIS upon receipt of authorization from clients.
• Assist with invoice preparation and collection.
• To assist in the administration of RA and CORE as follows:
• Create case number
• Create Job(s) and complete Job Details
• Update Service Details and upload documents (Work Permit, Residence License, etc).
• Complete estimate charges in Service Details page.
• To assist in team to upload customer feedback forms or emails to CORE and RA.
• Assist in collecting or delivering physical documents when required.
• Support any team members in IMMS team whenever required on any administration work needed such filling, system updates, translation work, invoicing, reporting, etc.
• Input all necessary information in CORE (or any other data base used by the group to monitor and deliver Immigration services) and ensure data accuracy.
• Ensure filing/archiving of every case as per ISO requirements.
• Whenever fit, provide end to end service in relation to secure work/residence authorization for small corporate clients or direct consumers.
• Manage client expectations and monitor immigration progress according to services process flow communicated to clients.
• Monitor documents expiry dates and alert clients as appropriate.
• Respond to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities.

Education, Qualifications and Work Experience

• Must have at least 1-2 years’ relevant experience in a similar function.
• Excellent computer skill, MS office, Outlook, etc.
• English ability and fluency in local language depending on office location.
• Proven client service experience.
• Attention to detail

Technical Knowledge & Skills

• Good communication / negotiation / organization skills,
• Pro-active, can do attitude and team work, problem /conflict resolving skills
• Attention to detail.
• Ability to work to deadlines and prioritize workload.

Behavioural Competencies

• Quality – Providing outstanding service to our clients at all times.
• Efficiency – Dealing with queries and applications timeously
• People – Being supportive to colleagues and clients
• Confidentiality – Understanding that all documentation provided to us is confidential and that the clients trust us with their personal information.
• Respect – Respecting colleagues and clients and treating them with a personal touch so that they are comfortable with us.
• Ethics – Working hard, maintaining integrity and values at all time