R&A Logistic Solution Sdn. Bhd. Hiring! Full Time After Sales Manager in Selangor, Earn up to MYR 7,000 - Ricebowl

After Sales Manager

Company: SGMM

Job Summary
The After Sales Manager is responsible for managing and improving the Company's after-sales operations, including service, maintenance, warranty, spare parts coordination, customer support, workshop activities, and overall customer satisfaction.

Job Responsibilities

• Manage the overall daily operations of the After Sales Department.
• Lead and coordinate service, maintenance, repair, warranty, and technical support activities.
• Monitor workshop operations and ensure jobs are completed efficiently and within the required timeline.
• Manage customer complaints and ensure appropriate follow-up and resolution.
• Coordinate with customers regarding vehicle servicing, repairs, technical issues, and after-sales support.
• Monitor warranty claims and ensure proper documentation and submission.
• Coordinate spare parts availability with the relevant department.
• Monitor service quality, turnaround time, productivity, and customer satisfaction.
• Supervise and provide guidance to technicians and after-sales personnel.
• Develop and improve after-sales procedures and operational processes.
• Prepare after-sales performance reports and updates for Management.
• Liaise with principals, suppliers, customers, workshops, and relevant external parties.
• Ensure workshop and after-sales activities comply with Company requirements and safety standards.
• Perform other duties assigned by Management.

Job Requirements

• Diploma/Degree in Automotive, Mechanical Engineering, Business Management, or related field.
• Relevant experience in automotive/commercial vehicle after-sales, workshop, service, or technical operations.
• Previous supervisory or managerial experience is preferred.
• Good understanding of vehicle servicing, maintenance, warranty, spare parts, and workshop operations.
• Strong leadership and problem-solving skills.
• Good customer service and communication skills.
• Able to manage a team and work under operational pressure.
• Computer literate and able to prepare operational and Management reports.
• Experience in the commercial vehicle/truck industry will be an added advantage.

Pay: RM2,857.78 - RM7,000.00 per month

Work Location: In person