JEV Management & Trading Hiring! Full Time (Mandarin Speaking) Customer Service Executive in Federal Territory, Earn up to MYR 3,200 - Ricebowl

Looking for a stable Monday-to-Friday customer service role in Kuala Lumpur?

Our client is looking for a Mandarin-speaking Customer Service Executive to join their team in a structured office environment. This is a suitable opportunity for candidates who enjoy communicating with customers, solving enquiries, and are looking to build or develop their customer service career.

Job Details

Employment Type: Full-Time
Position: Customer Service Executive (Mandarin Speaking)
Location: Bangsar South, Kuala Lumpur
Working Arrangement: On-Site
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM

Salary & Benefits

• RM2,500 – RM3,200/month, depending on experience
• Approximately 1 week paid training
• 12 days Annual Leave
• 14 days Medical Leave
• Yearly salary increment
• EPF & SOCSO
• Convenient access to LRT Kerinchi
• Career development opportunities
• Structured office working environment

Requirements

• Mandarin and English communication skills.
• No minimum SPM requirement.
• Fresh graduates and candidates without prior experience are welcome to apply.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Able to communicate confidently with customers and handle enquiries professionally.
• Willing to learn and work in a structured customer service environment.

Key ResponsibilitiesCustomer Service

• Assist customers with their enquiries and provide accurate information.
• Communicate with customers professionally through the assigned channels.
• Understand customer concerns and provide appropriate assistance.
• Maintain a positive customer experience throughout each interaction.

Problem Solving

• Identify customer issues and provide suitable solutions.
• Handle customer concerns professionally and patiently.
• Escalate more complex cases to the relevant team when necessary.
• Follow established procedures and service standards.

Documentation & Team Support

• Maintain accurate records of customer interactions and relevant information.
• Coordinate with internal teams to ensure customer enquiries are handled effectively.
• Follow up on outstanding matters where required.
• Support other customer service-related tasks as assigned.

Pay: RM2,500.00 - RM3,200.00 per month

Work Location: In person