JMA Global IT Solutions Sdn. Bhd Hiring! Full Time SERVICE SUPPORT COORDINATOR in Federal Territory, Earn up to MYR 4,221.53 - Ricebowl

SERVICE SUPPORT COORDINATOR

The Opportunity

As part of the Global Service Support team, the Service Support Coordinator supports the

end-to-end sales operations process by making sure sales orders, billing, pricing,

purchase orders, and related operational activities are handled accurately and on time.

You'll work closely with Account Management, Campaign Management, Finance,

Customer Success, and other teams to keep things running smoothly, with accurate data,

timely billing, and a high standard of service for clients across global markets.

The Service Support Coordinator plays a key role in keeping operations efficient,

minimizing revenue leakage, supporting business continuity, and helping the team keep

improving how things are done.

Key Responsibilities

Sales Operations & Billing Support

• Support the end-to-end administration of sales orders and billing activities for a

portfolio of global accounts.

• Review, validate, and process sales orders to ensure completeness and accuracy prior to billing.

• Perform order amendments, price adjustments, item code updates, grouping of

order lines, manual additions, and other order corrections as required.

• Maintain rate cards through updates, validation, clean-up, and ongoing system

maintenance.

• Review sales orders for pricing accuracy, Purchase Order compliance, billing readiness, and system status before releasing orders.

• Initiate invoice correction requests, credit notes, and billing adjustments while obtaining required approvals.

• Monitor billing activities and support month-end billing completion.

· Purchase Order Administration

• Track outstanding Purchase Orders (POs) with customers and internal

stakeholders.

• Update sales orders with received Purchase Orders and attach supporting

documentation in SAP.

• Monitor PO compliance and proactively follow up to minimize billing delays.

• Prepare Purchase Order tracking reports and provide regular status updates.

· Mailbox & Operational Support

• Manage and prioritize incoming requests through shared mailboxes, ensuring

· requests are assigned, monitored, and completed within established SLAs.

SERVICE SUPPORT COORDINATOR

• Monitor mailbox queues and proactively manage workload.

• Maintain accurate customer, order, billing, and operational information across

internal systems.

• Investigate operational issues and escalate complex cases as required.

• Liaise with Account Management, Campaign Operations, Customer Success,

· Finance, and other departments.

• Maintain complete and accurate records of operational activities and customer

communications.

Reporting & Data Management

• Prepare operational reports, dashboards, and performance metrics.

• Support reporting on billing status, Purchase Order tracking, collections support,

operational backlog, mailbox performance, and sales support activities.

• Analyze operational data to identify trends and improvement opportunities.

• Assist management with ad hoc reporting and data analysis.

• Knowledge Management & Process Improvement

• Create and maintain knowledge base articles, SOPs, work instructions, and

operational documentation.

• Ensure documentation remains accurate, current, standardized, and accessible.

• Contribute to continuous improvement and automation initiatives.

• Share knowledge and best practices across the Global Service Support team.

• Customer & Stakeholder Support

• Provide timely, professional support to internal stakeholders and customers across

global regions.

• Manage customer and stakeholder communications through shared mailboxes and

other internal channels.

• Respond to enquiries relating to sales orders, billing, pricing, Purchase Orders, and

operational processes.

• Build effective working relationships and escalate customer-impacting issues

• appropriately.

General Responsibilities

• Complete tasks accurately and carefully.

• Take ownership of your work and actively solve problems.

• Manage your workload to meet deadlines.

• Learn and support different team functions when needed.

• Attend team meetings and training sessions.

• Carry out other tasks assigned by your manager

SERVICE SUPPORT COORDINATOR

Client Outreach & Payment Validation

• Contact clients by phone or email to confirm information needed for payment

processing.

• Communicate professionally and clearly with clients.

• Follow up on missing information to avoid delays.

• Update and maintain accurate records in company systems.

What We're Looking For

• Diploma or bachelor’s degree in business, Finance, Accounting, Management, or a

related field.

• Fresh graduates are encouraged to apply. Experience in customer service, sales

support, billing, or operations is an advantage but not required.

• Good communication skills in English, including speaking with clients over the

phone.

• Basic Microsoft Excel skills and good attention to detail.

• Positive attitude, willingness to learn, and a team player mindset.

• Knowledge of SAP, Salesforce, or similar systems is a bonus, but training will be

• provided.

Pay: RM1,553.96 - RM4,221.53 per month

Education:

• Bachelor's (Preferred)

Work Location: In person