Pride Global Hiring! Full Time EDR - Cloud Security Support Specialist in Federal Territory, Earn up to MYR 11,000 - Ricebowl

EDR & Cloud Security Support Specialist

• Location : Cyberjaya
• Salary : Max RM11,000
• Employment Type: Full-time Employment
• Open for : Local/PR

Job Summary

We are seeking an experienced EDR & Cloud Security Support Specialist to provide monitoring, administration, troubleshooting, investigation, and operational support for EDR/XDR and cloud security platforms. The role will ensure endpoint and cloud security threats are detected, investigated, escalated, and remediated within defined SLAs.

Key Responsibilities

• Monitor and investigate EDR/XDR security alerts and incidents.
• Perform endpoint investigations covering processes, command lines, files, hashes, network connections, and user activity.
• Investigate malware, ransomware, PowerShell, persistence, lateral movement, and credential-related activities.
• Perform endpoint isolation, remediation, and other approved response actions.
• Monitor endpoint health, sensor/agent status, and protection coverage.
• Troubleshoot EDR agent deployment, connectivity, policy, and telemetry issues.
• Support EDR policy configuration, exclusions, and alert tuning.
• Coordinate with SOC, Infrastructure, and Endpoint teams for incident remediation.
• Track unresolved EDR issues and ensure timely closure within SLA.
• Monitor and investigate security alerts across Azure/AWS/GCP environments.
• Support Microsoft Defender for Cloud and cloud security monitoring.
• Investigate suspicious cloud authentication, privilege escalation, resource changes, and anomalous activity.
• Monitor cloud security posture, recommendations, and security alerts.
• Support Entra ID identity and authentication investigations.
• Support remediation of cloud security findings and assist with cloud security incident response and RCA.
• Support cloud security logging and SIEM integration.

Requirements

• 3–5+ years of experience in EDR, endpoint security, cloud security, or SOC operations.
• Hands-on experience with Microsoft Defender for Endpoint / Defender XDR or equivalent EDR/XDR.
• Good understanding of endpoint telemetry and security investigation.
• Experience investigating malware, ransomware, PowerShell, suspicious processes, and endpoint compromise.
• Good understanding of Azure security and Entra ID.
• Working knowledge of Microsoft Defender for Cloud.
• Understanding of cloud IAM, networking, security controls, and logging.
• Strong technical troubleshooting and investigation skills.
• Good understanding of incident management, escalation, and SLA processes.

Preferred

• Experience with AWS/GCP security.
• Knowledge of Defender for Identity, Defender Vulnerability Management, and Intune.
• Experience with Microsoft Sentinel and KQL.
• Knowledge of CSPM/CWPP concepts.
• Experience with Trellix, CrowdStrike, SentinelOne, or Palo Alto Cortex XDR.
• Knowledge of MITRE ATT&CK and Threat Hunting.
• Understanding of cloud security frameworks and CIS Benchmarks.

Pay: RM8,000.00 - RM11,000.00 per month

Experience:

• Endpoint Detection and Response (EDR): 3 years (Preferred)
• Microsoft Defender: 3 years (Preferred)

Work Location: In person