- Islandwide (Singapore) Singapore
Working Location
Job Description
Responsibilities
Perform routine monitoring to detect any issues
Act as point of contact for enquiries, service requests and incidents
Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary
Track all incidents to closure within service standards
Perform data management and documentation duties to ensure accuracy of records
Generate and prepare reports
Source for viable vendors and request for quotation
Monitor invoice and payment statuses, follow up on outstanding items and maintain accurate payment records
Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
Design and implement automation solutions
Support ad-hoc duties and projects as assigned
Candidates must possess at least a Diploma
Some background in IT will be an added advantage
Excellent verbal and written communication skills
Meticulous, with excellent record keeping and documentation skills
Positive working attitude
Willingness and capacity to learn new skills and technology
Fresh graduates are welcomed to apply
Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
Important Note: IL Network Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website.
IL Network Pte Ltd
EA License No: 26C3290
EA Personnel: Lee Jetwin
EA Personnel Reg No: R25141829
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