Omni HR Hiring! Full Time Payroll Solutions Support Specialist (SG - MY payroll) in - Ricebowl

About us

Omni HR is a VC-backed SaaS startup in Singapore.

We free HR teams from administrative cycles by automating the entire employee lifecycle – from recruitment and onboarding to employee engagement and payroll – allowing them to focus on strategic work that drives business growth.

Founded in 2021 and backed by leading HR tech investors, Omni powers Asia’s fastest-growing companies with our customizable HR tools.

What we are looking for

We are seeking a Payroll Solutions Support Specialist to support our clients in using Omni’s payroll software effectively. In this role, you will be the go-to expert for payroll-related questions, helping clients troubleshoot issues, configure payroll processes, and understand how to get the most value out of our platform.

This is not a payroll processing role — instead, you will combine your knowledge of Singapore & Malaysia payroll practices with strong problem-solving and communication skills to deliver excellent client support. You will also collaborate closely with our product and engineering teams, bringing client insights back to improve our payroll solution.

The ideal candidate has experience with payroll, is comfortable working with SaaS tools, and thrives in a client-facing environment.

Responsibilities

• Serve as the primary contact for client payroll-related inquiries, ensuring timely and accurate responses
• Guide clients through using Omni’s payroll software, from configuration to troubleshooting
• Provide best practices and practical guidance on payroll processes within the context of our system
• Collaborate with internal teams to resolve complex issues and ensure a smooth client experience
• Track, document, and follow up on payroll-related support cases
• Educate clients on new payroll features, updates, and enhancements
• Collect and relay client feedback to inform product development and improvements

Requirements

• 3+ years of experience in payroll support, payroll operations, or a client-facing role within HR/payroll software
• Strong understanding of Singapore & Malaysia payroll regulations
• Excellent communication skills, with the ability to explain payroll concepts in a clear and client-friendly way
• Tech-savvy and comfortable learning and using SaaS applications
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple client cases in a fast-paced environment
• Knowledge of payroll of other countries is a plus