Kommons Realty Hiring! Full Time Customer Care Representative in Federal Territory - Ricebowl

Overall Summary

The Client Care Executive (CCE) manages end-to-end after-sales operations and client support across rental tenancies and subsale completions for DPC EBU. Established to unburden frontline sales agents and Listing Consultants from operational post-deal administration, the CCE serves as the single primary point of contact for tenants, property buyers, owners, maintenance contractors, and Joint Management Bodies (JMB/MC) upon deal closing. The role is responsible for executing structured move-in/move-out property walkthroughs, triaging maintenance requests, enforcing owner contact repair protocols, overseeing tenancy renewals, and tracking post-SPA milestones to vacant possession. Unlike commission-based sales roles, compensation is anchored in service quality, SLA compliance, and operational throughput.

Job Descriptions

1.     Rental Check-In Coordination & Unit Walkthroughs: Schedule and conduct move-in walkthroughs with incoming tenants and owners/representatives; complete signed Check-In Inventory & Condition Reports with dated photographic evidence.

2.     Utility Auditing & Tenancy Documentation Administration: Record utility meter readings (TNB, water, gas) at move-in; verify security/utility deposits, confirm Tenancy Agreements are stamped via LHDN within statutory timeframes, and log key/access card transfers.

3.     In-Tenancy Maintenance Triage & Support: Act as the central point of contact for tenant issue and defect reports; triage claims against the Tenancy Agreement to differentiate tenant responsibility (wear-and-tear/misuse) from owner responsibility.

4.     Owner Contact Protocol & Repair Governance: Liaise directly with owners for minor/routine maintenance (costs under RM300, excluding structural, safety, major plumbing, wiring, or AC compressor failure); escalate major or structural issues promptly to the Listing Manager.

5.     Vendor Coordination & Work Order Supervision: Engage, schedule, and oversee verified service contractors for authorized repairs; track maintenance jobs through to completion and maintain an accurate unit-by-unit repair and invoice log.

6.     Proactive Tenancy Renewal Management: Track lease expiration dates using the Rental Tracker; proactively engage owners and tenants 60–90 days prior to expiry to establish renewal intentions and execute standard renewal letters/addendums.

7.     Rental Check-Out Inspection & Deposit Reconciliation: Conduct move-out inspections comparing against the baseline Check-In Report; document discrepancies with comparison photos, formulate justified deposit deduction recommendations, and oversee key return.

8.     Subsale SPA-to-Completion Milestone Tracking: Track post-SPA progress including loan letters of offer, valuation, MOT lodgement, and bank redemption; issue scheduled progress updates to buyers, sellers, solicitors, and bankers to maintain momentum.

9.     Vacant Possession & Property Handover Coordination: Coordinate vacant possession inspections between transacting parties; verify completion of seller-agreed repairs, confirm utility and maintenance fee clearances with the JMB/MC, and collect signed Handover Forms.

10. Post-Completion Buyer Support & Operational Recordkeeping: Provide 30-day post-handover advisory support for strata management registration, utility account transfers, and administrative queries; maintain organized case logs and digital archives for all files.

Role Requirements & Qualifications

·       Experience: Fresh graduates with relevant degrees (Real Estate, Hospitality, Business) or candidates with 1–2+ years of property management, tenancy administration, or after-sales coordination experience.

·       Technical Knowledge: Solid working knowledge of Malaysian tenancy agreements, LHDN stamping requirements, JMB/MC clearance procedures, and subsale transaction lifecycles.

·       Key Skills: Strong conflict resolution, vendor management, proactive communication, high empathy, and meticulous recordkeeping.

·       Languages: Professional fluency in spoken and written English and BM; proficiency in Mandarin/Cantonese is advantageous for client and contractor liaison.

Remuneration Package:

• Monthly salary: RM3.000 - RM3,800 monthly (subject to standard statutory employee deductions) + Quarterly Incentive + Tenancy Renewal Assist Bonus