- Singapore
TALENTSTAR HR SOLUTION Hiring! Full Time Service Coordinator in , Earn up to SGD 4,400 - Ricebowl
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Job Description
Responsibilities
Role Summary
The Service Coordinator acts as the central operational control point for our client in hygiene care business, responsible for real-time execution, scheduling optimisation, ticket lifecycle management, and operational discipline across all service teams.
Key Accountabilities
1. Operational Control
First point of contact for all operational issues
Single escalation point to Ilyn
Real-time command of field operation
2. Scheduling & Planning
Own all scheduling and route optimisation
Proactively plan staff allocation
Continuously replan throughout the day
3. Ticket Management
Full ownership of ticket lifecycle
Ensure zero overdue jobs
Maintain service quality andcompletion integrity
4. Field Execution
Ensure vehicles dispatch on time daily
Monitor technician activity and productivity
Intervene on missed or delayed services
5. Stock & Logistics
Accountable for all stock movement
Manage vehicle loading, returns, discrepancies
6. Cross-Functional Coordination
Align operations with sales priorities
Support installs, ad-hocs, and new contracts
7. Process Compliance
Enforce operational processes and SOPs
Ensure correct system usage and reporting
8. Continuous Improvement
Manage catch-ups and backlog recovery
Identify and resolve operational inefficiencies
9. Training & Development
Drive refresher training
Ensure operational capability across teams
The Service Coordinator acts as the central operational control point for our client in hygiene care business, responsible for real-time execution, scheduling optimisation, ticket lifecycle management, and operational discipline across all service teams.
Key Accountabilities
1. Operational Control
First point of contact for all operational issues
Single escalation point to Ilyn
Real-time command of field operation
2. Scheduling & Planning
Own all scheduling and route optimisation
Proactively plan staff allocation
Continuously replan throughout the day
3. Ticket Management
Full ownership of ticket lifecycle
Ensure zero overdue jobs
Maintain service quality andcompletion integrity
4. Field Execution
Ensure vehicles dispatch on time daily
Monitor technician activity and productivity
Intervene on missed or delayed services
5. Stock & Logistics
Accountable for all stock movement
Manage vehicle loading, returns, discrepancies
6. Cross-Functional Coordination
Align operations with sales priorities
Support installs, ad-hocs, and new contracts
7. Process Compliance
Enforce operational processes and SOPs
Ensure correct system usage and reporting
8. Continuous Improvement
Manage catch-ups and backlog recovery
Identify and resolve operational inefficiencies
9. Training & Development
Drive refresher training
Ensure operational capability across teams
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