Job Summary
This hands-on role combines technical parts identification, customer service, sales, inventory management, and warehouse operations to support customer needs and business growth in technical spare parts.
Responsibilities
Respond promptly to customer enquiries via phone, email, and messaging platforms
Identify correct spare parts using customer descriptions, photographs, chassis numbers, VINs, OEM part numbers, technical drawings, or physical samples
Prepare accurate quotations and follow up with customers on outstanding quotations
Recommend suitable genuine, OEM, or aftermarket alternatives based on customer requirements
Process customer orders accurately and ensure timely order fulfilment
Build and maintain strong relationships with existing customers to support repeat business
Provide responsive and professional after-sales support to resolve customer issues
Develop new customer accounts and identify new business opportunities to grow sales
Support warehouse and inventory activities including goods receiving, picking and packing orders, stock replenishment, and inventory recording
Prepare and maintain accurate documentation including quotations, sales orders, delivery orders, purchase orders, and shipping documents
Use Microsoft Word, Excel, and digital productivity tools including ChatGPT to enhance work efficiency
Preferred competencies and qualifications
Technical knowledge or experience in automotive repair, maintenance, or spare parts
Experience with commercial vehicles, trucks, buses, or industrial equipment
Strong mechanical aptitude and interest in technical products
Ability to identify parts and solve technical problems systematically
Good written communication skills
Good attention to detail and accuracy
Self-motivated, responsible, and willing to learn
Other Information
Benefits
Competitive salary package commensurate with experience
Professional development and training programmes to enhance technical and sales expertise
Clear career progression pathways within a growing organisation
Health and wellness benefits to support wellbeing
Job Location
1 Soon Lee St, Pioneer Centre, Singapore 627605