CTE Group Hiring! Full Time Customer Service Executive (Freight - Logistics) in Selangor - Ricebowl

Company Description

CTE Group provides personalized logistics services tailored to each customer’s import and export needs. The company treats customers as partners, offering advice and proposals to streamline and strengthen their supply chains. CTE Group focuses on improving logistics processes to offer options that are time-efficient, cost-effective, and operationally practical. By prioritizing risk reduction and efficiency, the organization aims to support sustainable business growth for its partners.

Role Description

The Customer Service Executive (Freight & Logistics) is responsible for coordinating import and export shipments while providing efficient customer support throughout the logistics process. The role involves working closely with customers, shipping lines, hauliers, warehouses, customs agents, and internal operations teams to ensure shipments are handled smoothly and on schedule.

Key Responsibilities

• Handle customer enquiries and provide shipment updates.
• Coordinate import and export freight shipments from booking to delivery.
• Prepare and check shipping documentation.
• Monitor vessel schedules, container movements, and delivery status.
• Coordinate with shipping lines, hauliers, warehouses, customs agents, and other service providers.
• Arrange container delivery and return according to schedule.
• Follow up on customs clearance and port-related matters.
• Update shipment information accurately in the logistics system.
• Resolve shipment delays, documentation issues, and customer enquiries promptly.
• Maintain good relationships with customers and provide professional after-sales support.
• Work closely with internal departments to ensure smooth daily operations.
• Maintain accurate records and ensure all required documents are properly filed.

Requirements

• Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field.
• 1–3 years of experience in freight forwarding, logistics, shipping, or customer service is preferred.
• Knowledge of Import & Export procedures.
• Familiar with shipping documentation, vessel schedules, customs and port operations.
• Experience in container and delivery coordination.
• Able to communicate and coordinate effectively with customers, shipping lines, hauliers, warehouses, and internal teams.
• Good customer service and problem-solving skills.
• Able to multitask and work under tight deadlines.
• Computer literate and familiar with logistics systems.
• Good command of English and Bahasa Malaysia.
• Mandarin speaking, reading and writing skills required.
• Responsible, detail-oriented, proactive, and a good team player.