Front Desk Administrator / Education Consultant
We are looking for an experienced and friendly Mandarin Speaking Front Desk Administrator / Education Consultant to join Champsman Academy. The ideal candidate should have previous experience working as an education consultant, administrator or customer service representative in a tuition or enrichment centre.
Key responsibilities:
- Explain our courses, teaching methods, fees and class arrangements to parents.
- Recommend suitable programmes based on each student’s age, level and learning needs.
- Handle enquiries through walk-ins, phone calls, WhatsApp and social media.
- Follow up with prospective parents and assist with student enrolment.
- Coordinate class timetables, trial lessons, replacement classes and teacher schedules.
- Maintain accurate student records, attendance and payment information.
- Provide general front desk and administrative support.
- Communicate effectively with parents, students and teachers.
Requirements:
- Minimum SPM, Diploma or equivalent qualification.
- Relevant experience in a tuition centre, enrichment centre or education-related position is preferred.
- Able to communicate confidently in Mandarin and English. Knowledge of Bahasa Malaysia is an advantage.
- Friendly, responsible, organised and customer-oriented.
- Possesses good communication and interpersonal skills.
- Able to explain educational programmes clearly and professionally.
- Comfortable using WhatsApp, Microsoft Office and basic administrative systems.
- Able to multitask and work independently.
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development
Work Location: In person