jobs in Income Insurance Limited

Full Time Contract Executive, Customer Care Shared Services Jobs, in Income Insurance Limited - Ricebowl

Contract Executive, Customer Care Shared Services

Income Insurance Limited

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Key Responsibilities

 JOB DESCRIPTION

  • Manage updates of customer information i.e., nomination, update of particulars into database system.
  • Adherence to data workflows within service level agreements (SLA) and high accuracy.
  • Perform quality check and performance coaching.
  • Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.
  • Investigate on complaints and mitigating measures.
  • Collaborate with stakeholders to understand requirements and fulfil objectives.
  • Streamline work processes, review, and provide feedback for improvement.
  • Comply to Risk and Compliance.
  • Prepare department monthly/ad-hoc reports.
  • Perform data analytics to review work process improvements, initiate or support new implementations.
  • Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
  • Undertake any assignments as and when assigned.

Requirements

  • Education: Polytechnic/Degree
  • Professional/Trade Qualification: Preferably with Insurance Certification
  • Experience: Preferably minimum 1-2 years of working experience in relevant field
  • IT & Computer Proficiency: IT-savvy with strong in MS Office; ability to work confidently with multiple systems and digital tools
  • Working knowledge of SOPs, regulatory guidelines and strong governance orientation

Other Competencies & Traits

  • Strong attention to detail and accuracy
  • Good analytical and critical thinking skills.
  • Able to work efficiently in a fast-paced, team-oriented environment.
  • Delivers work accurately within agreed timelines
  • Maintains focus during repetitive and detail-intensive tasks.
  • Must be proactive, work independently and multi-tasking.

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