GLT Sourcing Hiring! Full Time Computer Aided Design Support Engineer in Federal Territory - Ricebowl

Technical Support Engineer (CAD/CAM)

Kuala Lumpur, Malaysia | Junior–Middle (1–5 YOE)

About the Role

We are looking for a Technical Support Engineer to support the growth of ZW3D and ZWCAD products in Malaysia's manufacturing industry. This role combines technical enablement, pre-sales support, and product implementation for local partners and key accounts.

Key Responsibilities

• Develop and deliver training and assessment programs to strengthen pre-sales and post-sales capabilities for local partners on ZW3D and ZWCAD.
• Generate pre-sales solutions and deliver product value demonstrations for manufacturing clients in Malaysia.
• Lead the deployment of ZW3D, ZWCAD, and related products for key accounts, including onboarding, application training, and after-sales guidance.
• Adapt headquarters technical resources to fit the Malaysia market and develop local industry solutions.
• Support marketing and promotional campaigns for ZW3D, ZWCAD, and related products.
• Collaborate with local partners, technical teams, and R&D resources to ensure successful implementation.

Requirements

• Bachelor's degree or above in Mechanical Manufacturing and Automation, Mold Design and Manufacturing, Electrical and Electronics, or related fields.
• At least 2 years of professional experience applying CAD, CAE, and CAM software — particularly mainstream 3D CAD design software such as SolidWorks, Siemens NX, PTC Creo, Autodesk Inventor, or Solid Edge — in mechanical design, mold design, or related engineering disciplines.
• Good English and native communication skills.

Preferred

• Prior experience with IT, CAD, CAE, or CAM vendors, including principals, distributors, and resellers.
• Familiarity with digital transformation initiatives in engineering and manufacturing.
• Strong communication and proposal writing skills, collaborative team spirit, and willingness to take on challenges.
• Experience in project management and implementation.
• Ability to accommodate moderate-frequency business travel.

Benefits

• Base salary: RM5,000 – RM8,000/month
• Performance Bonus (mid-year and annual)
• 13th Month Bonus
• Commission (based on bonus package)
• Transportation Allowance & Phone/Internet Allowance
• Training budget provided
• Fully compulsory insurance
• Annual Leave, Medical Leave & Hospitalization Leave
• Working Hours: Mon–Fri, 9:00 AM – 5:30 PM
• Probation Period: 3–6 months

Reporting To: Country Manager (Malaysia) and Tech Dept (HQ)

Interview Process: 3 rounds