Mewah Global Business Shared Services Hiring! Full Time Executive, Sales Operation - Supply Chain in Selangor, Earn up to MYR 5,000 - Ricebowl

Mewah is a leading player in the food manufacturing industry, committed to delivering quality products and exceptional service to our customers. As we continue to expand our business operations, we are seeking a highly motivated and detail-oriented Senior Executive, Sales Operations/ Supply Chain to support and strengthen our domestic sales operations.

Key ResponsibilitiesSales Order Management

• Process and manage customer orders accurately and efficiently.
• Coordinate closely with Production, Warehouse, Logistics, Procurement, Finance, and Customer Service departments to ensure timely order fulfillment.
• Monitor order status and resolve operational issues proactively.
• Ensure compliance with company policies, commercial procedures, and customer requirements.

Customer Relationship Management

• Serve as the primary contact for domestic customers regarding sales and order-related matters.
• Handle customer inquiries, complaints, delivery concerns, and service requests professionally.
• Work closely with the Sales Team to ensure customer satisfaction and retention.

Sales Administration

• Prepare quotations, costing analyses, sales contracts, and related commercial documentation.
• Maintain accurate and up-to-date customer and sales records in ERP and CRM systems.
• Support pricing updates, promotional activities, and new product launches.
• Ensure proper filing and documentation of all sales transactions.

Sales Performance Analysis & Reporting

• Generate bi-weekly, monthly, and quarterly sales performance reports.
• Analyze sales trends, customer purchasing patterns, and market developments.
• Monitor sales targets and provide actionable insights to improve business performance.
• Prepare management reports and presentations as required.

Logistics & Supply Chain Coordination

• Coordinate with logistics, warehouse, and production teams to ensure on-time deliveries.
• Monitor inventory availability and support demand planning activities.
• Resolve shipment discrepancies and delivery-related issues.
• Support forecasting and inventory management processes.

Process Improvement

• Identify operational gaps and recommend process enhancements to improve efficiency.
• Participate in ERP system improvements and automation initiatives.
• Develop, review, and maintain Standard Operating Procedures (SOPs).
• Ensure compliance with internal controls, company policies, and audit requirements.

Commercial Support

• Support the Sales Team in achieving revenue and volume targets.
• Assist in market analysis and business performance reviews.
• Support customer account management and contract administration activities.

RequirementsQualifications

• Bachelor's Degree in Business Administration, Marketing, Supply Chain Management, Logistics, or a related field.

Experience

• Minimum 5 years of experience in Sales Operations, Commercial Operations, Sales Administration, or a related function.

Skills & Competencies

• Strong analytical, reporting, and problem-solving abilities.
• Advanced proficiency in Microsoft Excel.
• Knowledge of Power BI will be an added advantage.
• Excellent communication and stakeholder management skills.
• Able to work independently while managing multiple priorities in a fast-paced environment.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Port Klang (Preferred)

Work Location: In person