MYEG SERVICES BERHAD Hiring! Full Time Customer Service - Scheduling Executive in Selangor, Earn up to MYR 5,000 - Ricebowl

Work Location: ZETRIX Tower, Empire City Damansara Perdana.

1. Inquiry Management

- Respond promptly and professionally to customer inquiries regarding residential solar PV cleaning and maintenance services through telephone calls, WhatsApp, and email.

- Provide accurate information on service packages, pricing, and scheduling availability.

2. Service Scheduling

- Plan, organise, and coordinate daily, weekly, and monthly service schedules for the technical team.

- Monitor appointments and ensure resources are allocated efficiently.

3. Lead Conversion

- Follow up on prospective customers generated by the Business Development team.

- Convert enquiries into confirmed appointments while maintaining a high level of customer satisfaction.

4. Data Management

- Maintain accurate and up-to-date customer records, including service history, appointment schedules, and customer feedback, using Excel and Google Sheets.

- Prepare periodic reports for management review.

5. Pre-Service Coordination

- Communicate pre-service requirements to customers, including roof accessibility, water supply availability, and other safety considerations.

- Ensure all necessary information is obtained before technicians arrive at the site.

6. Customer Retention Support

- Assist the Project Manager in implementing customer retention initiatives.

- Analyse customer feedback and recommend improvements to enhance service quality.

7. Ad Hoc Responsibilities

- Perform other administrative and operational duties as assigned by management.

Pay: RM2,500.00 - RM5,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Application Question(s):

• How much your expected salary?
• How much your current salary?
• How long your notice period?
• Are you willing to work at Damansara Perdana?

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Location:

• Petaling Jaya (Required)

Work Location: In person