- Bukit Merah Central Region (Singapore) Singapore
BEEVA WINE & SPIRITS PTE. LTD. Hiring! Full Time E-Commerce Order Fulfilment Coordinator in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl
E-Commerce Order Fulfilment Coordinator
BEEVA WINE & SPIRITS PTE. LTD.
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Job Description
Responsibilities
Castle Rock EXIM is a Singapore-based e-commerce retailer specialising in wines, spirits, beers, drinking water and other beverages.
We are looking for an
organised, responsible and hands-on E-Commerce Order Fulfilment Coordinator
to manage the daily flow of orders from our various sales channels through to packing and delivery.
You will be the key person coordinating daily orders between our
sales channels, warehouse, delivery fleet, third-party couriers and customers
.
As our warehouse and delivery operations depend on orders being processed promptly each morning,
punctuality and being ready to start work at 9:00am are essential for this role.
Key Responsibilities
Order Processing & Fulfilment
Process daily orders from online marketplaces, company website, direct sales, retail outlets and other sales channels
Check orders for accuracy and resolve any order-related issues
Ensure orders are processed promptly and released to the warehouse for fulfilment
Monitor order progress and follow through until orders are ready for dispatch
Delivery Planning & Coordination
Determine the appropriate delivery method for each order –
company delivery fleet or third-party courier
Organise company-fleet deliveries according to
delivery zones/routes
Prepare and print shipping documents, delivery documents and labels
Highlight urgent, special or time-sensitive deliveries
Coordinate with drivers and third-party couriers to ensure orders are dispatched correctly
Warehouse Coordination & Support
Assign orders to the warehouse team for picking and packing
Communicate priorities and special order requirements clearly
Monitor packing progress and resolve fulfilment issues
Assist with picking and packing when order volume is high or additional warehouse support is required
Warehouse packing is not the primary function of this position, but we are looking for someone who is
hands-on and willing to help the team when required
.
Customer Service & Buyer Chat
Respond promptly and professionally to customer enquiries
Monitor and respond to
buyer chat messages from marketplaces and other sales channels
Assist customers with order, delivery and product-related enquiries
Follow up on delivery or order issues when necessary
Escalate more complex issues appropriately
Marketplace Payout Reconciliation
Review and reconcile
weekly marketplace payout reports
Match marketplace payouts against completed and delivered orders
Verify that payments have been received for all eligible delivered orders
Identify missing payments, discrepancies, deductions or other payout issues
Investigate discrepancies against marketplace order and transaction records
Highlight unresolved payment discrepancies promptly for follow-up
Maintain accurate reconciliation records for reference and reporting
Accuracy and attention to detail are important, as this responsibility helps ensure that completed marketplace orders are properly accounted for and paid.
Weekend Buyer Chat Support
The regular working schedule is
Monday to Friday, 9:00am–6:00pm
.
However, the successful candidate must be willing to
monitor and respond to buyer chat messages remotely on weekends when required
.
Weekend support does not normally require attendance at the workplace and is intended to ensure important customer enquiries are attended to in a timely manner.
Requirements
Experience in
e-commerce, order processing, fulfilment, logistics coordination or customer service
is preferred
Experience with marketplaces such as
Lazada and Shopee
will be an advantage
Comfortable using computers, e-commerce platforms and order management systems (Bigseller)
Good written and verbal communication skills
Strong attention to detail and accuracy
Able to organise and prioritise multiple orders and tasks
Able to make practical decisions and solve day-to-day operational issues
Comfortable coordinating with warehouse staff, drivers, couriers and customers
Reliable and punctual
Willing to assist with warehouse packing when required
Willing to provide remote buyer chat support on weekends when necessary
Able to work independently with minimal supervision
Positive, practical and team-oriented attitude
We are looking for an
organised, responsible and hands-on E-Commerce Order Fulfilment Coordinator
to manage the daily flow of orders from our various sales channels through to packing and delivery.
You will be the key person coordinating daily orders between our
sales channels, warehouse, delivery fleet, third-party couriers and customers
.
As our warehouse and delivery operations depend on orders being processed promptly each morning,
punctuality and being ready to start work at 9:00am are essential for this role.
Key Responsibilities
Order Processing & Fulfilment
Process daily orders from online marketplaces, company website, direct sales, retail outlets and other sales channels
Check orders for accuracy and resolve any order-related issues
Ensure orders are processed promptly and released to the warehouse for fulfilment
Monitor order progress and follow through until orders are ready for dispatch
Delivery Planning & Coordination
Determine the appropriate delivery method for each order –
company delivery fleet or third-party courier
Organise company-fleet deliveries according to
delivery zones/routes
Prepare and print shipping documents, delivery documents and labels
Highlight urgent, special or time-sensitive deliveries
Coordinate with drivers and third-party couriers to ensure orders are dispatched correctly
Warehouse Coordination & Support
Assign orders to the warehouse team for picking and packing
Communicate priorities and special order requirements clearly
Monitor packing progress and resolve fulfilment issues
Assist with picking and packing when order volume is high or additional warehouse support is required
Warehouse packing is not the primary function of this position, but we are looking for someone who is
hands-on and willing to help the team when required
.
Customer Service & Buyer Chat
Respond promptly and professionally to customer enquiries
Monitor and respond to
buyer chat messages from marketplaces and other sales channels
Assist customers with order, delivery and product-related enquiries
Follow up on delivery or order issues when necessary
Escalate more complex issues appropriately
Marketplace Payout Reconciliation
Review and reconcile
weekly marketplace payout reports
Match marketplace payouts against completed and delivered orders
Verify that payments have been received for all eligible delivered orders
Identify missing payments, discrepancies, deductions or other payout issues
Investigate discrepancies against marketplace order and transaction records
Highlight unresolved payment discrepancies promptly for follow-up
Maintain accurate reconciliation records for reference and reporting
Accuracy and attention to detail are important, as this responsibility helps ensure that completed marketplace orders are properly accounted for and paid.
Weekend Buyer Chat Support
The regular working schedule is
Monday to Friday, 9:00am–6:00pm
.
However, the successful candidate must be willing to
monitor and respond to buyer chat messages remotely on weekends when required
.
Weekend support does not normally require attendance at the workplace and is intended to ensure important customer enquiries are attended to in a timely manner.
Requirements
Experience in
e-commerce, order processing, fulfilment, logistics coordination or customer service
is preferred
Experience with marketplaces such as
Lazada and Shopee
will be an advantage
Comfortable using computers, e-commerce platforms and order management systems (Bigseller)
Good written and verbal communication skills
Strong attention to detail and accuracy
Able to organise and prioritise multiple orders and tasks
Able to make practical decisions and solve day-to-day operational issues
Comfortable coordinating with warehouse staff, drivers, couriers and customers
Reliable and punctual
Willing to assist with warehouse packing when required
Willing to provide remote buyer chat support on weekends when necessary
Able to work independently with minimal supervision
Positive, practical and team-oriented attitude
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