RIDIK I CLPS Inc Hiring! Full Time Genesys IVR Developer in Federal Territory, Earn up to MYR 15,000 - Ricebowl

Key Responsibilities:

- Design, develop, enhance, and maintain Genesys IVR applications and call flows.
- Support IVR integration with backend applications, databases, and third-party systems.
- Perform unit testing, system testing, and troubleshooting of IVR solutions.
- Analyse business requirements and translate them into technical solutions.
- Handle incident resolution, defect fixes, and production support activities.
- Collaborate with business users, project teams, and vendors to deliver project requirements.
- Prepare technical documentation and knowledge transfer materials.

Required Skills & Experience:

- Minimum 3-5 years of experience in Genesys development.
- Hands-on experience in Genesys IVR development and support.
- Experience with Genesys call flow design, routing, and customer interaction solutions.
- Strong troubleshooting and problem-solving skills.
- Experience working in project delivery and production support environments.
- Ability to work independently with minimal supervision.

Preferred Qualifications:
- Experience supporting contact centre solutions in financial services or insurance industries.
- Experience working on regional or Hong Kong projects.
- Familiarity with Genesys integrations, APIs, and reporting tools.

Pay: RM12,000.00 - RM15,000.00 per month

Language:

• Mandarin (Required)

Work Location: In person