BLACK SHEEP RESTAURANTS LIMITED Hiring! Full Time Receptionist in Hong Kong - Ricebowl

Job Description:

ROLE:

The Receptionist must demonstrate a passion for food, wine and guest service as well as a strong work ethic, leadership skills and a solution-orientated mentality. Leading from the front, the Receptionist Supervisor is the first point of contact, welcoming guests into the restaurant, and is committed to delivering memorable guest experiences and world-class service. They are charismatic, friendly, attentive, dressed to impress and always ready with a smile. The Reception and Host team is integral to the smooth running of each service, coordinating the arrival of all reservations, the floor plan, waitlist and profiling of guests.

RESPONSIBILITIES:

• Lead from the front for every service, telling our story and delivering memorable guest experiences and world-class service.

• Engage guests to understand their needs, exceed expectations and create Champions.

• Champion guest recognition, lead the way in building guest relationships and welcoming return guests.

• Engage and assist in daily team briefings to communicate guests of note, guest requests, Black List and Champions.

• Manage, review and ensure all reservations are confirmed prior to service.

• Ensure SOSAs are completed for reservations.

• Have a working knowledge of all Black Sheep Restaurants concepts, menus, opening hours, locations, contact details.

• Learn, champion, implement and train others in best practices for Guest Experience, Guest Relations, Black List, Seven Rooms and Phone Etiquette.

• Be familiar with the restaurant reservations and cancellation policies.

• Manage floor plan, table allocation and turn times.

• Have an up-to-the-minute account of what is happening on each table; an accurate log of any waiting guests to ensure the smooth, systematic and efficient seating of the restaurant.

• Work with the management team to maximise covers in the restaurant.

• Take ownership of Seven Rooms, guest profiles, guest notes, reservation daily notes and guest tagging.

• Support onboarding, team inductions and provide guidance for new team members.

• Implement Black Sheep Restaurants guidelines by developing job-specific SOPs, checklists and instructing the team.

• Ensure correct management of the cloakroom, handling guests personal bags, coats and other belongings.

• Wish all guests farewell, making a noted effort to ask about their experience and gain useful guest feedback.

• Ensure all opening, teatime and closing checklists are carried out.

• Champion cleanliness and hygiene standards in the restaurant, following sanitisation protocols.

• Develop an in-depth understanding of the restaurant story, menus and drinks lists.

• Partake in ongoing on-the-job training to improve personal and team performance.

• Take a keen interest in food, wine, the hospitality industry and happenings across Black Sheep Restaurants.

• Nurture a positive working environment, building strong relationships with teammates.

ARE YOU A BLACK SHEEP?

• You put community first and are committed to serving and supporting the individuals in that community.

• You have big hopes, big dreams and big aspirations.

• You are uncompromising in your pursuit of excellence.

• You choose optimism and to play with joy.

• You understand that risks are opportunities, and you are not afraid to take them.

• You operate with integrity, choosing to do the right thing, not the easy thing, every step of the way.

Job Type: Full-time

Benefits:

• 
  Dental insurance

• Employee discount

• Maternity leave

• Meal provided

• Medical Insurance

• Opportunities for promotion

• Professional development