Opus IT Services Pte Ltd Hiring! Full Time END-USER IT SUPPORT ENGINEER in Southwest (Singapore), Earn up to SGD 3,000 - Ricebowl

End-User IT Support Engineer

Location: West-side
Employment Type: 1-Year Renewable Contract
Basic Salary: $2,800 – $3,000
Working Hours: Office Hours, 5-Day Work Week (Monday – Friday)
Minimum Qualification: Diploma or relevant IT qualification

Job Responsibilities:

1. End-User Service Management

• Follow established Request, Incident and Problem Management processes.
• Update and resolve assigned service tickets upon completion.
• Assess reported issues and apply appropriate resolutions based on the Knowledge Base.
• Ensure all service requests and incidents are handled within the required SLA.

2. Mobile Device Management

• Deploy and configure mobile devices, including smartphones and tablets, for end users.
• Apply and manage Corporate Mobile Device Management (MDM) software.
• Troubleshoot and resolve mobile device-related issues.

3. Print Management

• Perform basic maintenance and troubleshooting for printers, copiers and label printers.
• Coordinate with the relevant service providers for servicing, including toner and waste cartridge replacement.
• Monitor and maintain toner inventory.

4. IT Asset Management

• Coordinate with authorised service providers for hardware repair and maintenance.
• Test, configure and prepare new machines using the company's latest approved OS image.
• Perform asset tagging and maintain accurate asset records in the database.
• Support disk wiping and hardware disposal activities in accordance with company procedures.

5. Other IT Support Assignments

• Support ad-hoc IT projects and assignments as required.
• Provide meeting room IT support and management.
• Provide on-site IT support at designated client premises when required.

Job Requirements

• 2–3 years of experience in an IT Support / End-User Computing environment.
• Excellent customer service and interpersonal skills.
• Able to communicate clearly and professionally with both technical and non-technical users, both verbally and in writing.
• Good working knowledge of Microsoft Office and Google Workspace applications.
• Basic understanding of networking concepts and protocols.
• Good understanding of web conferencing and mobility technologies.
• Experience working in a GMP-validated environment will be an advantage.
• Strong troubleshooting and problem-solving skills.
• Customer-oriented, proactive and able to work independently as well as within a team.

Pay: $2,800.00 - $3,000.00 per month

Work Location: In person