Job Description:-
- Assist the Manager/A.Manager to achieve the organizations objectives short term and long terms goals.
- Manage, monitor and supervise the forwarding Operation activity effectively and efficiency to enhance customer satisfaction and customer retention.
- Ensure the accuracy of import export Customs clearance documentation using the EDI data entry (K1,K2, K3, K8, K9, DG, ZB and FSPG) in conformance with the Customs regulations.
- Ensure the documentation accuracy such as HS Code, duty, tax computation and exemption for smooth Custom cargo clearance activity and timely distribution to customers.
- Monitor and handling matters related issues such as DG, ZB, BG drawback, COO and import-export temporary procedures ATA, Carnet, BG and etc.
- Resolve cargo reporting discrepancies with Customs department.
- Resolve the customer’s problems, complaints, within own level authority, investigate till up to resolution or escalate to concerned parties to expedite the actions.
- Report Customer feedback from potential and existing customer to the Management.
- Good networking and relationships with customers, vendors, transporter and stakeholder.
- Provide contingency planning to operation team to minimize delivery disruptions to customers.
- Prepare the counter measure reports to solve any problems occurred and reported to the HOD.
- Compliance to all related government regulatory and statutory requirements in all business activity.
- Prepare required report by Management related to the operation activity.
- Assist to review or revise the related procedures, work instructions & guidelines.
- Always adhere to the Health, Safety and Environmental Policy all the time.
- Ensure all the activity are compliance with business ethics and Company code of conduct.
- Obey and execute any other task instructed by the Manager, HOD or higher level at any time
- Ensure that other government agencies' (OGA) document requirements are satisfied and sufficiently prepared during the customs clearance process.
- Reviewing declarations made by subordinates’ staff, especially those affecting import duty and sales tax exemptions.
- Stay up to date on the newest government regulations and requirements, particularly those relating to the Customs Act.
Working Experiences and Academic Requirements:-
- Bachelor Degree or Diploma in any related field with experience in related field for 5 years
- Minimum SPM with experience in Logistics Industry, Shipping or any related field for 7 years.
- Good business acumen and knowledge in the logistics industry including transportation and warehousing
- Ability to develop close relationships with customers, government officers, suppliers and stakeholders.
- Good communication skills, both written and verbal.
- Good in computer using Microsoft Office and Excel.
- KEK (Kursus Ejen Kastam) certificate holder is an advantage.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person