SalesWorks Group Hiring! Full Time Business Operations Executive in Federal Territory - Ricebowl

Job Purposes:

Business Operations Executive will play a key role in supporting end-toend business processes, system enhancement initiatives, and operational improvements. This role requires strong analytical skills, attention to detail, and the ability to work cross-functionally with internal/external stakeholders to ensure smooth process execution, compliance, and efficiency across the organization.

Key Responsibilities:

Campaign Setup & Testing:

• Prepare and execute end-to-end test campaign setup, including database setup to ensure readiness before launch.
• Perform process mapping to document campaign setup flow, identify gaps or redundancies, and propose improvements for smoother execution.

Change Request & UAT:

• Prepare detailed Change Requests (CR) and perform User Acceptance Testing (UAT) to validate system functionality and business requirements.

Impact Analysis & Change Management:

• Identify and highlight the operational impact of new processes or system changes, support transition and adaptation activities.

Process & Workflow Optimization:

• Assist in workflow optimization initiatives to drive operational efficiency, consistency, and quality improvement across departments.

Compliance & Process Governance:

• Ensure all processes adhere to internal controls and regulatory requirements, identifying any areas of non-compliance and recommending corrective actions.

Documentation & Policy Development:

• Prepare and maintain accurate process flows, workflow documentation, standard operating procedures (SOPs), and operational policies for reference and audit purposes.

Cross-Functional Collaboration:

• Work closely with key stakeholders, including IT, Finance, Product, and Local Market Operations teams, to ensure seamless implementation of operational processes and system enhancements.

Education & Qualifications:

• Bachelor’s degree in business administration, Operations Management, Process Management, or a related discipline.
• 1 to 3 years of experience in business operations, process improvement, or related functions.
• Strong functional knowledge of Microsoft Excel, Word, Outlook, Teams, and SharePoint.
• Familiarity with process visualization or collaboration tools such as Miro or Visio.
• Detail-oriented with the ability to translate business needs into structured processes and documentation.

Knowledge & Skills:

• Solid understanding of business operations, workflow coordination, and process documentation.
• Analytical mindset with ability to identify gaps, inefficiencies, and improvement opportunities.
• Strong communication and stakeholder management skills to work effectively across teams.
• Competence in data handling and reporting for operational tracking and performance insights.
• Organized, proactive, and able to manage multiple tasks with minimal supervision.
• Adaptable to system or process changes in a fast-moving business environment.
• Fluent in English, with Mandarin and Cantonese as an advantage, both written and spoken.